Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
Job Title: DESKSIDE Support Representative Distributed Client Services
Duration: 5 YEARS
Job Responsibilities:
Diagnose, configure, and install common applications; install/remove desktop PCs and monitors.Perform basic Deskside Services including install, move, add, changes (IMAC), build, configuration, following provided scripts.Provide software support for low complexity problems/issues on Buyer or Customer personal computers.Assist Customers with problem identification and resolution for hardware or platform-related issues at the Customer's place of business.Provide Deskside Support (software break/fix support) on limited complexity problems for platforms with Windows (current – 4 generations) or Apple (current OS -1).Support Microsoft Office Suite and other common software applications.Have 7+ years of Deskside Break/Fix troubleshooting experience in larger corporate environments. Support platform includes Microsoft OS (Win7 and some Win10) and current MAC OS.Support Mobility Devices (phone and tablet) across multiple platforms including Apple, Android, and Microsoft.Provide solid experience in application support of Microsoft Office products current through Office 365, including Outlook/Exchange support across PC, phone, and tablet devices.Deliver on-site and remote support for high-level and executive end users using in-person, phone, and Remote Takeover tools.#J-18808-Ljbffr
