Deskside Support Engineer - Merge IT : Job Details

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This range is provided by Merge IT. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$25.00/hr - $27.00/hr

Our enterprise-level client is seeking to add a Deskside Support Engineer to the team in Stamford, CT. Please see below for full details-

Job Notes:

-- 4-month contract through 12/31/25 -- extensions possible with good performance.

-- Onsite in Stamford, CT

-- Drug & Background required.

Pay Rate = $25-27 w2 per hour plus benefits

Position Overview:

We are seeking a reliable and customer-focused Deskside Support Engineer to provide onsite support at a one-person site, backed by a remote team of 25+ peers for collaboration and training. The role includes handling day-to-day IT support needs in a Windows environment, with a strong focus on hardware replacement, device imaging, and user support.

Key Responsibilities:

• Reimage and deploy PCs as part of refresh or break/fix processes
• Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals
• Support users with Office 365 applications and Windows OS issues
• Document incidents, service requests, and actions taken using ServiceNow or similar ITSM tools
• Collaborate remotely with team members across other locations to resolve complex issues
• Perform basic hands-and-feet network support: check switch power status, create console sessions as directed
• Ensure timely and professional communication with end users and team leads

Technical Environment & Minimum Requirements:

• Proven hands-on experience with Office 365 at the deskside level
• Basic knowledge of device imaging, reimaging, and PC deployment best practices
• Excellent problem-solving and customer service skills

Nice to Have:

• Experience using ServiceNow or similar ticketing systems
• Familiarity with Windows Autopilot deployments
• Hands-and-feet network support (switch checks, console sessions)

Certifications:

• Certifications such as A+, MCP, or ITIL are a plus but not required

Why Work with Merge IT?

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Merge IT is an equal opportunity employer. We value diversity in all forms and are committed to creating a workplace where everyone can thrive. All employment is subject to verification of eligibility to work in the U.S. per federal law.

Your next opportunity starts here. Let's make it happen.

• Seniority levelAssociate

• Employment typeContract

• Job functionInformation Technology
• IndustriesIT Services and IT Consulting

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