Deskside Support Engineer - MVP Health Care : Job Details

At MVP Health Care, we're dedicated to creating a healthier future for everyone through innovative thinking and continuous improvement. We are excited to invite a passionate Associate Deskside Support Engineer to join #TeamMVP. If you thrive on working with cutting-edge technology and enjoy engaging with customers, this could be the perfect opportunity for you.

ONSITE- ROCHESTER, NY

What we offer:

• Career growth opportunities to help you advance your professional journey.
• A people-centered culture that values and celebrates diverse perspectives, backgrounds, and experiences.
• Competitive salary and comprehensive benefits focused on employee well-being.
• The chance to influence the future of healthcare by joining a team recognized as a Best Place to Work and one of the Best Companies to Work For in New York.

Qualifications you will need:

• Associate's or Bachelor's degree in a technical field, preferably in Computer Science.
• Relevant IT certification (A+, MCDS) or equivalent experience as a deskside support technician.
• Ability to work full-time on-site.
• At least 3 years of experience with computer hardware.
• 3 years of customer service experience.
• Proven technical support and troubleshooting skills in an office environment.
• Familiarity with Microsoft 365 Cloud Platform (Intune/Entra/Azure).
• Experience with Windows 10/11 operating systems.
• Strong knowledge of computer hardware, software, and operating systems.
• A curiosity that encourages innovation and facilitates growth.
• A team-first attitude.
• A commitment to making a difference for our customers through every interaction.

Your key responsibilities will include:

• Providing deskside support to staff, resolving technical issues and troubleshooting problems promptly.
• Installing, configuring, and maintaining hardware and software, including computers, printers, and other office equipment.
• Collaborating with the Digital team to uphold security measures that protect sensitive data.
• Assisting with the setup and configuration of new workstations, ensuring proper network connections and software installations.
• Conducting regular maintenance and updates on office technology to ensure optimal performance and reduce downtime.
• Training office staff on the effective use of technology and software applications to promote efficiency.
• Documenting and tracking technical issues and their resolutions for future reference.
• Staying informed on the latest technology trends and continuously enhancing your technical skills and knowledge.
• Completing additional duties as assigned by leadership.
• Contributing to our collective goal of enhancing healthcare delivery and making impactful differences for our customers.

Where you'll be:

Onsite- Rochester, NY Office

Pay Transparency

MVP Health Care is committed to providing fair and competitive compensation and benefits packages. The base pay range reflects our good faith compensation estimate at the time of posting. MVP adheres to pay transparency principles. Specific offers and compensation will be determined based on several factors.

MVP's Inclusion Statement

At MVP Health Care, we recognize that creating healthier communities starts with a healthy workplace. We strive to create an environment that encourages individuals from diverse backgrounds to have a voice and thrive. Our collective curiosity and connectedness strengthen us, as our unique perspectives drive creativity and collaboration.

MVP is an equal opportunity employer and recruits without discrimination based on any protected classification.

Pre-employment criminal background checks and drug testing are part of our hiring process. If you require accommodations during the application process due to a disability, please reach out to our Talent team.