Deskside/Desktop Support engineer - United Software Group : Job Details
Deskside/Desktop Support engineer
United Software GroupJob Location : Austin,TX, USA
Posted on :
2025-04-27T18:54:56Z
Job Description :
Hello , Hope you are doing well. Please find below job description and let me know your availability. Role: Desktop Support Engineer Location : Austin TX Duration: Long term contractJob Description:
Apply Now!
- Need 2 entry level contractors to perform onsite support tasks.
- Examples of tasks for this role include:
- Configuring New Hire Laptops
- Asset disposal and pick up
- QR Conference Code Creation
- Filling Vending Machines
- Call Center Reconfiguration
- Processing laptops into/out of Legal Review
- Receiving equipment/updating equipment portal
- Asset Management (Audit scans, inventory, orders)
- Coordinating 3rd party Repair Services
- WPS Hotspares
- AV Room Sweeps
- This role's contributions help the full time Austin technicians focus on more complex and urgent priorities such as Tech Bar, Incident Resolution, and Projects.
- Basic tech support and troubleshooting skills for Windows/Mac
- Imaging and provisioning computers
- Working with a ticketing system
- Program/Project Overview
- Additional head count to assist Onsite Technical Support team and Visa's internal users.
- Engagement Deliverable(s)
- Closing tickets and tasks
- Supporting hardware audits
- Assisting with hardware refresh
- AV Room Sweeps
- Asset Management Tasks (audit, vending, inventory)
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