Design Sales Specialist/Home Stylist, Full Time, Boston - West Elm - West Elm : Job Details

Design Sales Specialist/Home Stylist, Full Time, Boston - West Elm

Join to apply for the Design Sales Specialist/Home Stylist, Full Time, Boston - West Elm role at West Elm

Job Description

We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply.

About The Team

Our mission is to enhance the quality of our customers lives at home. We put the customer at the center of everything we do, every day. Our corporate values that guide our actions and decisions are our People First culture, customers, quality, shareholders, integrity, and corporate responsibility.

Overview Of The Design Studio Specialist Role

You will inspire customers to express themselves in their home. You will bring the shopping experience to a seamless close as you assist customers and complete sales at the cash wrap. You will promote continued customer engagement and give customers a reason to stay connected with our Brand.

Responsibilities

• Utilize design expertise to assist clients in one-on-one consultations in the store and in-home regarding the design of their living spaces to drive store sales
• Perform productive in-home consultations including the ability to accurately measure and assess the client's living space
• Create and present design plans based on client's needs, style, preferences, and living space
• Maintain knowledge of current sales and promotions to achieve and exceed sales and productivity goals
• Assist customers with special services including gift wrap, gift registry, locating merchandise, catalog/internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders
• Demonstrate superior product knowledge, including features and benefits of the entire design studio assortment

Criteria

• Strong communication, clienteling, and customer follow-up skills
• Ability to complete and coordinate complex large orders within various sales channels
• Experience in working with design elements preferred
• Proven ability to prioritize and handle multiple tasks simultaneously
• 1-2 years of customer service and retail sales experience (specialty retail preferred but not required)

Physical Requirements

• Ability to be mobile on the sales floor for extended periods
• Ability to lift and mobilize medium to large items, up to 75 lbs., using appropriate safety techniques
• Full-time associates should have open availability; part-time associates must be available for a minimum of 15 hours/week, including weekends and holidays

Our Mission Around Diversity, Equity & Inclusion

We believe that a culture focused on diversity, equity, and inclusion fosters innovation, healthy teams, and superior customer experiences. We aim to create a global culture where everyone can bring their authentic selves to work, where individual differences are valued and appreciated.

Benefits Just For You

• A generous discount on all Williams-Sonoma, Inc. brands
• A 401(k) plan and other investment opportunities
• A wellness program supporting physical, financial, and emotional health
• Paid vacations and holidays (full-time)
• Health, dental, and vision insurance, including domestic partner benefits (full-time)

Your Journey in Continued Learning

• Development plans and career conversations
• Annual performance reviews
• Cross-brand and cross-functional opportunities
• Online learning resources and leadership development

Note: This role does not sponsor immigration cases and is not eligible for relocation assistance. Williams-Sonoma, Inc. is an Equal Opportunity Employer.

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