Deputy VTC Manager - IntelliDyne : Job Details

Deputy VTC ManagerPrimary Responsibilities:This position will serve as Deputy VTC Manager and provide immediate and complete backup to the VTC Manager. TheDeputy Manager overseas the VTC team and is responsible for providing tier 3 support for development andcoordination of meetings/events and video conferencing infrastructure. He/she supports strategic business relationshipsof DHA staff, vendors, suppliers and internal and external business partners and collaborates with key DHA stakeholdersto meet goals and achieve DHA Operations strategic objectives. He/she will interact regularly with each supported team,to assure compliance and identify opportunities for improvement.The Deputy Manager is expected to demonstrate high level of technical expertise in endpoint configurations for VTC'sand conferencing or AV periphery. Additionally, he/she is expected to demonstrate professional behavior consistentwith IntelliDyne values in all interactions. This position will require a moderate degree of innovation andconceptualization of moving the domain forward in terms of its IT agility, value and alignment with the business goalsand the architectural standards established by management.The Deputy Manager communicates with vendors and suppliers to resolve conferencing issues and supportimplementation of new technologies. This role requires the ability to prioritize tasks and manage multiple and sometimesconflicting project activities and deliverables, as well as the ability to effectively manage expectations.Support video conferencing solutions for the connectivity of all DHA remote offices, technology centers and facilitiesPerform configuration, maintenance, availability and performance activities and assessments and wireless infrastructure (including VPN)Document all mobility and conferencing solutions and migrate solutions from development and testing to productionProvide technical guidance and assist customers in formulating solutions for their mobility and conferencing needsPerform operating system backups and restores conferencing systemMaintain knowledge of current trends and developments and provide recommendations to IT Operations management on technologies and issues to build better solutions that support and drive business decisionsServe as mentor for new and more junior staff membersAssist in creating training plans, standard operation procedures, diagrams, and documentation as neededAssist with performance reviewsSupport ITIL and CMMI effortsProcess customer orders, prepare correspondence, and fulfill customer needs to ensure customer satisfactionRespond to telephone calls, email and personnel requests for technical supportDocument, track and monitor incidents and problems to ensure a timely resolutionCoordinate and consult with Customer, Engineering, Deskside Manager, vendors and team members to meet customer requirementsAdvise management of potential risks that may have impact on customer base and operating environmentMaintain knowledge of current trends and developments and provide recommendations to IT Operations management on technologies and issues to build better solutions that support and drive business decisionsQualificationsBachelor's Degree or equivalent experience in Information Technology, Computer Science, Engineering or related field5-10+ years related experienceExcellent computer proficiency (MS Office - Word, Excel and PowerPoint)Ability to obtain Security+ certification within 6 monthsKnowledge of WAN and LAN architectures, MPLS, ATM, OC3, T1, E1, DS3, E3Working knowledge of utilization of AMX or Crestron control panelMust possess good hardware, network operating systems and troubleshooting skillsMust possess strong understanding of network and system integration principleFamiliar with Cisco IOS for switches and routersExcellent verbal and written communication skills, including ability to effectively communicate with internal and external customersMust be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer serviceAbility to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practicesExperience with contract or team managementMust be able to lift and carry up to 50 lbsMaintain compliance with all company policies and proceduresMust have a fully adjudicated Public Trust at a T3 level at minimum, but a fully adjudicated Secret clearance is strongly preferredAbout IntelliDyneIntelliDyne, LLC is a market-leading IT Services firm that has been delivering Above and Beyond consulting services to Government and Commercial clients for more than a decade. In fact, many of our first clients have enjoyed the Above and Beyond consulting experience so much that they are still partnered with us more than 20 years later. Why? Because IntelliDyne's exceptional personnel fuse industry expertise, experience, science, process, and innovative technology solutions together to help client organizations transform and realize outstanding performance outcomes. On matters of national, state, and local importance, Government organizations rely on IntelliDyne for Above and Beyond consulting services and solutions in Defense, Homeland Security, Law Enforcement, and Civilian.IntelliDyne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.#J-18808-Ljbffr