Deputy Project Manager - Goldbelt Incorporated : Job Details

OverviewPlease note that this position is contingent upon the successful award of a contract currently under bid.Global in service but local in approach, Nisga'a Tek is committed to high-quality service to those who defend us. Nisga'a Tek ensures mission assurance and execution for customers andwarfighters. Providing intelligence, IT, cyber security, training, logistics, administrative, acquisition, and background investigation services.Summary:The Deputy Project Manager (DPM) will be responsible for leading project teams with a focus on the technical aspects to meet customer requirements supporting the US Coast Guard Product Support Service Desk.May be eligible for telework part time at the government's discretion.ResponsibilitiesEssential Job Functions:* Responsible for the day-to-day operations of the application help desk support.* Will be focused on scheduling personnel, staffing levels, providing appropriate measurement criteria on a daily, weekly, monthly, quarterly and annual basis.* Responsible for ensuring the day-to-day operations are aligned to meet the Coast Guard's goals and targets and for analyzing statistical data to optimize staffing and support desk systems.* Responsible for overseeing the proper operation of on-site resources including but not limited to the Automatic Call Distribution system and statistical data management collected in the PSSD database.* Responsible for making continuous improvement recommendations to the Coast Guard on the operation of the product support service desk.* Perform other duties as needed.QualificationsNecessary Skills and Knowledge:* Strong knowledge of service desk operations, ITIL best practices, and technical support frameworks.* Demonstrated ability to lead technical teams and deliver high-quality solutions.* Excellent problem-solving, communication, and interpersonal skills.* Strong organizational and multitasking skills.* Effective leadership and team-building abilities.* Strategic thinking and attention to detail.Minimum Qualifications:* Associates Degree OR 10 years of call center management experience.* Prefer PMP, ITIL, HDI, or other relevant certifications.* Experience with Privileged User Management Program (PUMP), Windows, Networks, BMC Remedy, BMC Smart Reporting, and Oracle.* Minimum 7+ years experience with Private Branch Exchange (PBX) systems, Automatic Call Distribution Systems, or other application help desk support technologies.* Public Trust (Tier 2 Investigation)Preferred Qualifications:* Knowledge of US Coast Guard operations, policies, or federal government processes is a plus.Pay and BenefitsAt Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.