Deputy Director, Technical Services - NYC JOBS : Job Details

Note: Only Candidates Serving in the Permanent Civil Service Title of Administrative Staff Analyst will be considered for interview. Appointments are subject to OMB Approval. The NYC Department of Environmental Protection (DEP) enriches the environment and protects public health for all New Yorkers by providing 1.1 billion gallons of high quality drinking water, managing wastewater and storm water, and reducing air, noise, and hazardous materials pollution. DEP is the largest combined municipal water and wastewater utility in the country, with nearly 6,000 employees. DEP's water supply system is comprised of 19 reservoirs and 3 controlled lakes throughout the system's 2,000 square mile watershed that extends 125 miles north and west of the City. The Bureau of Customer Services (BCS) oversees the production and collection of water and wastewater bills along with all the work required to maintain our citywide network of meters and meter reading devices. Bureau of Customer Services serves approximately 836,000 customers and generates more than $4 billion of revenue annually.

The Deputy Director of Technical Services is responsible for the strategic oversight and operational management of metering infrastructure contracts. This leadership role includes supervising teams responsible for the execution and coordination of all contractor metering activities, including small meter replacements, large meter replacements, MTU (Meter Transmission Unit) replacements, and pit meter replacements. The Deputy Director is responsible for ensuring that all contractual obligations are met, and that contractor work is assigned, reviewed, and paid in accordance with the respective contract and all applicable agency and city policies. The Deputy Director reports to the Director of Technical Services.

• Manages a team of ~20 individuals responsible for executing all aspects of the agency's metering contracts.
• Collaborate with the Director of Technical Services to align project priorities and resource allocation with bureau objectives.
• Ensure quality assurance and control standards are maintained across all metering programs.
• Oversees contractor performance, ensuring compliance with contracts, specifications, and service-level agreements.
• Develops contractor reporting templates, runs contractor progress meetings, and ensures notes are captured, distributed, and follow up actions are implemented.
• Troubleshoots complicated cases to determine appropriate actions that DEP and/or the contractor shall take.
• Analyzes program performance metrics, prepares reports, and recommends improvements to enhance efficiency and quality.
• Coordinates with Procurement and Legal teams to develop and administer metering-related contracts and bid documents.
• Assists in developing and managing project budgets; monitors expenditures and ensures projects stay within financial and timeline constraints. Provides weekly budget update to management team.
• Facilitates training and development of team members to ensure technical proficiency and adherence to best practices.
• Serve as a liaison within the agency, external contractors, and other stakeholders.
• Acts on behalf of the Director of Technical Services in their absence.

- Experience managing vendor contracts, construction schedules, and budget oversight.

- Excellent communication, project management, and organizational skills.

- Proficiency in using Department of Environmental Protection systems, including Passport, Meter Data Management System, UMAX (Customer information System for Utilities) and ServiceLink.

- Understanding of metering systems, technologies (including Meter Transmission Units), and meter replacement strategies.

- Field service order review experience in order to review submitted accounts for payment when discussing contractor discrepancies with Technical Services inspectorial staff.

- Understanding of contractor/s customer service systems to review account history.

Hours/Shift: 35 hours per week

Work location: Various Locations

Recruitment Contact: Grace Pigott

Recruitment email: [email protected]

ADMINISTRATIVE STAFF ANALYST - 1002E

Minimum Qualifications

1. A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or 2. A baccalaureate degree from an accredited college and four years of professional experience in the areas described in 1 above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in 1 above.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.