Deputy Director of Complaint Management - UCSF Benioff Children's Hospital : Job Details

The Deputy Director of Complaint Management is responsible for management of all incoming complaints, supervision of intake team staff and their caseloads, reviewing and determining next steps following the initial assessment of complaints, and providing policy and procedural recommendations to the Director/ Title IX/ EEO Officer. Additionally, the incumbent facilitates the Case Management Team (CMT) meetings and conducts educational training sessions/meeting for individuals or groups involved in highly sensitive/complex complaints of discrimination, harassment, sexual harassment, sexual violence, and retaliation. When appropriate, the incumbent conducts research on state and federal laws regarding discrimination and equal opportunity laws and regulations and develops and implements training programs designed to educate intake team members and campus partners about new and emerging issues related to cases of various forms of discrimination and harassment, as well as types of sexual har...Director, Management, Deputy, Project Management, Healthcare, Staff