Deposit Services Manager - Capitol Federal Savings Bank : Job Details

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RoleManages and coordinates all Deposit Service operations including responsibility for regulatory compliance and reporting, Banking Services, IRA, Consumer Lending, consumer account collections and related correspondence. Makes recommendations regarding deposit services policy; develops and administers procedures to implement same. Responsible for maintenance and distribution of various operating guides for Retail Operations as they pertain to the branch network as well as areas of back office. Designated responsible compliance officer for the Bank's Expedited Funds Availability Act and Signature Guarantees program.

• Manages direct reports to maximize productivity, efficiency, and the potential of the human assets of the company, including: hiring, directing job assignments, monitoring staff performance, coaching, counseling, training, assuring compliance with regulatory requirements and organizational mission, values, policies and work rules. Appraise performance and provide recommendations for staff compensation, promotion, and termination, as appropriate. Has management audit responsibility for all actions performed by subordinate personnel and assists those personnel in daily operations as required.
• Responsible for maintaining and communicating procedural and policy modifications to the branch network as well as areas of Retail through Operating Guides. Coordinates and communicates changes with Retail Operations, Product Management, IT, Training staff, Customer Experience, Treasury Management and other stakeholders.
• Works closely with Treasury Management to setup and maintain customers with custom interest rates, service charges and ICS/CDARS accounts.
• Reviews changes in federal or state regulations or laws that may affect deposit accounts, including unclaimed property laws. Develops procedures to implement necessary changes with responsibility for monitoring compliance and submitting reports to outside agencies, as appropriate. Updates and maintains associated Operating Guides. Maintains ownership of critical SOX and ERM controls and may serve as a Delegated Officer for bank policies related to Retail Deposit Services.
• Serves as liaison to the company's legal counsel for issues related to deposit account and branch services. Has primary responsibility for deposit account correspondence for Home Office, to include all legal service responses. Represents the organization in routine legal inquiries concerning customer account records and account collections.
• Oversees processing of year-end tax reports related to deposit accounts and IRAs.
• Reviews and submits management reports as required.
• Develops, reviews and makes recommendations to Senior Management regarding policies affecting deposit account and bank operations.
• Exercises a wide range of decision-making control when presented with multi-faceted factors; identifies, resolves and escalates problems in collaboration with stakeholders. Trains and assists branch retail staff to deal with complex account situations.
• Perform other duties as assigned.
• Participate in proactive team efforts to achieve departmental and company goals.
• Must comply with current applicable laws, regulations and bank policies and procedures. Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.

Job DescriptionRoleManages and coordinates all Deposit Service operations including responsibility for regulatory compliance and reporting, Banking Services, IRA, Consumer Lending, consumer account collections and related correspondence. Makes recommendations regarding deposit services policy; develops and administers procedures to implement same. Responsible for maintenance and distribution of various operating guides for Retail Operations as they pertain to the branch network as well as areas of back office. Designated responsible compliance officer for the Bank's Expedited Funds Availability Act and Signature Guarantees program.Essential Duties & Responsibilities

• Manages direct reports to maximize productivity, efficiency, and the potential of the human assets of the company, including: hiring, directing job assignments, monitoring staff performance, coaching, counseling, training, assuring compliance with regulatory requirements and organizational mission, values, policies and work rules. Appraise performance and provide recommendations for staff compensation, promotion, and termination, as appropriate. Has management audit responsibility for all actions performed by subordinate personnel and assists those personnel in daily operations as required.
• Responsible for maintaining and communicating procedural and policy modifications to the branch network as well as areas of Retail through Operating Guides. Coordinates and communicates changes with Retail Operations, Product Management, IT, Training staff, Customer Experience, Treasury Management and other stakeholders.
• Works closely with Treasury Management to setup and maintain customers with custom interest rates, service charges and ICS/CDARS accounts.
• Reviews changes in federal or state regulations or laws that may affect deposit accounts, including unclaimed property laws. Develops procedures to implement necessary changes with responsibility for monitoring compliance and submitting reports to outside agencies, as appropriate. Updates and maintains associated Operating Guides. Maintains ownership of critical SOX and ERM controls and may serve as a Delegated Officer for bank policies related to Retail Deposit Services.
• Serves as liaison to the company's legal counsel for issues related to deposit account and branch services. Has primary responsibility for deposit account correspondence for Home Office, to include all legal service responses. Represents the organization in routine legal inquiries concerning customer account records and account collections.
• Oversees processing of year-end tax reports related to deposit accounts and IRAs.
• Reviews and submits management reports as required.
• Develops, reviews and makes recommendations to Senior Management regarding policies affecting deposit account and bank operations.
• Exercises a wide range of decision-making control when presented with multi-faceted factors; identifies, resolves and escalates problems in collaboration with stakeholders. Trains and assists branch retail staff to deal with complex account situations.
• Perform other duties as assigned.
• Participate in proactive team efforts to achieve departmental and company goals.
• Must comply with current applicable laws, regulations and bank policies and procedures. Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.

ExperienceFive to eight years of similar or related experience, including preparatory experience.Minimum Two Years Previous Leadership/supervisory Experience.Advanced computer proficiency (MS Office, Word, Excel, Outlook)Education/Certifications/LicensesCollege degree required.Advanced certification in regulated plans (preferred).SkillsKnowledge of branch operations and accounting functions related to Retail Financial Service accounts, FDIC insurance coverage's and legal aspects of accounts. Knowledge of all federal regulations and Bank policies affecting the Retail Deposit Service department. Exemplary written and verbal communication skills.Analytical thinker with the ability to solve for complex problems required. Proficiency in data analysis, trend analysis and preparation of KPI reporting.A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance.Physical RequirementPerform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management.Working ConditionsRegular in-office attendance is required.Mental And/or Emotional RequirementsMust be able to perform job functions independently and work effectively either on own or as part of a team. Must be able to plan and direct the work activities of self and others. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.CapFed is an equal opportunity employer.Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionOther
• IndustriesBanking

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