Department Support Specialist - Veterans Sourcing Group : Job Details

Department Support Specialist I (Admin/Clerical)Schedule: 8:00 AM – 5:00 PM CSTLocation: Houston, TX – Kinder Morgan Building (Hybrid: In-office 1x per week on Wednesdays)Pay Rate: $29/hrDuration: 6 Months (40 hrs/week, full-time) – Possible extensionStart Date: 10/1/2025

We are seeking a Department Support Specialist I to provide administrative and clerical support in a hybrid work environment. The successful candidate will be adaptable, detail-oriented, and capable of working independently while maintaining strong communication with team members and stakeholders.

This is a customer service-focused role that primarily involves managing cases in Salesforce related to billing and other operational issues. The specialist will act as a liaison between customers, internal stakeholders, and, in some cases, utilities. Many of the cases will be escalated from tier-one support.

• Handle escalated customer service cases in Salesforce related to billing and operational issues.

• Serve as an intermediary between customers, internal teams, and utilities when necessary.

• Apply strong issue-resolution skills and communicate effectively in both written and verbal formats.

• Manage time and tasks effectively with minimal supervision.

• Support order-to-cash processes and related administrative functions.

• Availability to work 8:00 AM – 5:00 PM CST, hybrid schedule (onsite every Wednesday).

• Home office setup with limited distractions and basic equipment (monitors, keyboard, mouse, headphones).

• Strong background in customer service.

• Proficiency with Microsoft Office (Excel, Word, Outlook).

• Excellent written and verbal communication skills.

• Strong time management and prioritization skills.

• Experience with Salesforce and order-to-cash systems preferred.

• Knowledge of the energy market is a plus.

• No minimum years of experience or degree required; experience is preferred.
• Glider Assessment Required

Background check and drug testing will be required upon offer acceptance.