Delivery Dispatcher - Dead River Company : Job Details

Ensures the timely, safe and efficient delivery of petroleum products utilizing a computerized dispatching system. This position effectively communicates with customers, schedules trucks and drivers, and monitors delivery progress to assure a high level of customer satisfaction, and an efficient, profitable operation. Essential Functions: Courteously answers the phone, recording customer orders and information, or resolving customer problems. Ensures correct customer information when taking a phone order. Proactively communicates back to customer: If a delivery cannot be made or completed To resolve after hours service requests Acts as the primary communication link with all drivers. Monitors all driver's progress in completing routes and ensures that drivers stay on trace/route. Assigns same-day deliveries to the appropriate driver. Communicates with Routing Specialist the following: Exceptions about truck and driver availability for next day or week Coordination of repairs, maintenan...Dispatcher, Delivery, Dispatch, Driver, Computer