Dealership Experienced Warranty Administrator at Ferman Ford of Countryside - Ferman Automotive Group : Job Details

Job Category: Car Service

Location: Clearwater, Florida

Compensation: Starting at $50,000+ annually, based on experience

Employment Type: Full-Time | Immediate Opening

Be a Key Player at One of America's Top Dealerships

At Ferman Ford, we don't just sell and service vehicleswe deliver peace of mind. As a proud Ford Pro Elite dealership with a state-of-the-art facility and deep roots in the Tampa Bay community since 1895, we're looking for a sharp, detail-driven Ford Warranty Administrator who thrives in a fast-paced environment and is ready to contribute from day one.

About the Role

We are seeking a Ford Warranty Administrator to join our award-winning team. In this critical position, you'll be responsible for accurately and efficiently processing all Ford warranty and parts claims, ensuring compliance with Ford Motor Company policies and maximizing claim approvals.

This is not just a jobit's a career opportunity for someone who wants to grow with one of the most trusted names in automotive retail.

What You'll Do

Accurately review and process Ford vehicle service and parts warranty claims daily

Audit repair orders for proper documentation, labor operations, technician notes, and compliance

Submit claims through Fords Warranty Processing System and monitor for timely payment

Communicate with Ford Warranty Reps and service advisors to clarify claims or resolve disputes

Track claim status and research denied claims for appropriate resolution or resubmission

Stay up to date on Ford policy changes, TSBs, recalls, and warranty bulletin updates

Collaborate with Parts and Service leadership to ensure timely and proper claim handling

Maintain precise warranty records and reporting logs for internal and Ford audits

What We're Looking For

12+ years of experience processing Ford Motor Company warranty claims (Required)

Strong knowledge of Ford OWS, DMS, and FMC warranty policies & procedures

Attention to detail and high-level organizational skills

Ability to manage high-volume claim processing with speed and accuracy

Experience with CDK/Dealertrack, CV360, or similar dealership management systems a plus

Team player with excellent communication and follow-through skills

Why Ferman Ford?

Competitive base salary starting at $50,000+ (commensurate with experience)

Full benefits package including medical, dental, vision, 401(k) with match, paid vacation

Work in a fully remodeled dealership with 58 service bays, including 30 Ford Pro Elite bays

Be part of a family-owned company with over 125 years of history and a reputation for excellence

Career development support, training, and growth opportunities within the Ferman Automotive Group

Join Our Legacy

If you're a high-performer who takes pride in accuracy, efficiency, and contributing to a great teamwe want to hear from you.

Ferman Ford is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment.

Please no third-party vendors. This is a full-time onsite opportunity.

Ferman Core Values: Maintain Ferman Standard of Ethics at all times. Embrace a Winning Team SpiritBe PositiveLead by Example. Follow the Golden Rule - Do Unto Others As You Would Have Them Do Unto You .

Our Benefits & Perks

Ferman is a leader in the automotive industry with benefits and perks like: Competitive salary commensurate with experience. Excellent growth and opportunities for advancement. Modern, state-of-the-art Service facilities. Paid training and education to achieve, and maintain, any job certifications required. 401K with company participation. Competitive Health, Dental, Vision and Life insurance programs for employees and their families. Short-term & long-term disability insurance available. HSA (health savings account). PTO (paid time off). Employee pricing for new & used vehicles, service and parts.

Ferman Motor Car Company

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