DCS PROGRAM DIRECTOR 1 - CUSTOMER RELATIONS - DAVIDSON COUNTY - 69341 - State of Tennessee : Job Details

DCS PROGRAM DIRECTOR 1 - CUSTOMER RELATIONS - DAVIDSON COUNTY - 69341

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DCS PROGRAM DIRECTOR 1 - CUSTOMER RELATIONS - DAVIDSON COUNTY - 69341

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Executive Service

DCS PROGRAM DIRECTOR 1 - CUSTOMER RELATIONS - DAVIDSON COUNTY - 69341

Department of Children's Services

Nashville, TN

Salary: $6479.00 - $8370.00 per month

Background CheckThis position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Work ActivitiesExecutive ServiceDCS PROGRAM DIRECTOR 1 - CUSTOMER RELATIONS - DAVIDSON COUNTY - 69341Department of Children's ServicesCentral OfficeNashville, TNSalary: $6479.00 - $8370.00 per monthClosing Date: 07/15/2025Background CheckThis position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.Job OverviewThis classification is responsible for professional Children's Services program development and administrative work of unusual difficulty and supervisory work of average difficulty. An employee in this class provides central office program direction and technical consultation to field staff for a small to moderate sized statewide program.Key Responsibilities

• Leadership and Oversight: The director is responsible for overseeing a team consisting of one program manager and three program coordinators. The director is expected to provide direct supervision, ensuring consistent service quality, and promoting a cohesive, mission-driven approach to responding to public and legislative inquiries and concerns.
• Quality Assurance and Training: A key function of the director is to monitor and review customer service calls, offer feedback, and identify training needs. This real-time quality assurance ensures that our public-facing communications are professional, accurate, and empathetic especially vital in a field as sensitive as child welfare.
• Data Analysis and Trend Monitoring: The director is charged with collecting and analyzing data related to customer inquiries and call trends. This information is essential for informing agency leadership, identifying emerging issues, and driving systemic improvements.

Minimum QualificationsGraduation from an accredited college of university with-a bachelor's degree and experience equivalent to five years of professional work in one or a combination of the following: counseling or case management services, program evaluation, education, auditing, accounting, business/process improvement and/or social services grant coordination. At least three years of this experience must have been in children or juvenile services' program evaluation, case review work, or process improvement (such as LEAN or Six Sigma certification) in any field listed above.Pursuant to the State of Tennessee's Workplace Discrimination and Harassment policy, the State is firmly committed to the principle of fair and equal employment opportunities for its citizens and strives to protect the rights and opportunities of all people to seek, obtain, and hold employment without being subjected to illegal discrimination and harassment in the workplace. It is the State's policy to provide an environment free of discrimination and harassment of an individual because of that person's race, color, national origin, age (40 and over), sex, pregnancy, religion, creed, disability, veteran's status or any other category protected by state and/or federal civil rights laws.

Seniority level

• Seniority levelNot Applicable

Employment type

• Employment typeFull-time

Job function

• Job functionBusiness Development and Sales
• IndustriesGovernment Administration

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