Database Support Analyst (Management Operations Analyst II) - State of Illinois : Job Details

Job Requisition ID: CS 46454BPIS: 08652 08426Start Date: 05/12/25Closing Date: 05/27/2025​Agency: Department of Healthcare and Family ServicesClass Title: MANAGEMENT OPERATIONS ANALYST II - 25542Skill Option: NoneBilingual Option: NoneSalary: Anticipated starting $6,339 Monthly; Full salary range $6,339-$9,178/monthlyJob Type: SalariedCategory: Full TimeCounty: SangamonNumber of Vacancies: 2Bargaining Unit Code: RC062Merit Comp Code:This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.Why Work for Illinois?Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you're helping to improve schools, protect our natural resources, or support families in need, you're part of something bigger—something that touches the lives of every person who calls Illinois home.No matter what state career you're looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.Position Overview:The Department of Healthcare and Family Services, Division of Child Support Services is seeking a well-qualified and motivated candidate to fill the role of Management Operations Analyst II In our Technical Support section in conducting complex projects for the Child Support Service Program.The ideal candidate will possess a master's degree in business or public administration along with three years of progressively responsible experience in management operations analysis. The candidate will possess, strong communication skills, and the ability to develop and maintain working relationships with employees, both within HFS and with other agencies.HFS values employees with different backgrounds, life experiences, and talents.Employees receive a robust benefit package including:Monday-Friday work scheduleFlexible work schedules are available in many program areas. (Remote work may be an option for certain positions.)Health, Life, Vision, and Dental InsurancePension PlanPaid Parental LeaveDeferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)Employees earn (12) paid Sick Days annually.New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually.Employees earn (3) paid Personal Days annually.(13-14) paid holidays annually (based on start date)If you are seeking a new opportunity, and this position appeals to you, please apply today!At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well-being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services. The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of our programs is maintained.Essential FunctionsUnder direction, serves as a Database Support Analyst, acting independently or as a team leader by conducting complex projects covering any or all areas of the Child Support Services (CSS) program and supporting Statewide Database SystemGives direction and recommends resolutions to problems and opportunities relating specifically to data processing concerning the Statewide Database SystemResearches, analyzes, and evaluates Problem Resolution RequestsAs a team leader, counsels other professional staffAssists in the coordination of data processing training for co-workers for improved end-user applicationsDevelops and maintains personal contact with staff from the Bureaus of Fiscal Operations, Application Development (BAD), Investigations and CollectionsRecommends to the manager the establishment and assignment of priorities for work to be completed by the BADPerforms other duties as required or assigned which are reasonably within the scope of the duties enumerated aboveMinimum QualificationsRequires knowledge, skill, and mental development equivalent to completion of four (4) years of college, supplemented bya master's degree in business or public administration, with course work in areas such as economic theory, accounting and finance, organizational theory, and operations researchRequires three (3) years progressively responsible professional experience in management operations analysisPreferred QualificationsThree (3) years of experience working with staff and management professionals in planning, developing, and conducting management evaluation studiesElementary knowledge of the application and conduct of management studiesThree (3) years of experience analyzing problems and developing systems of action regarding data collection techniquesThree (3) years of experience adopting and utilizing the concepts and techniques of operations research in developing research projectsTwo (2) years of experience leading a team in complex child support projectsTwo (2) years of experience working in the child support fieldOne (1) year of experience answering technical questions regarding Child Support System reporting mechanismsConditions of EmploymentRequires the ability to pass a national background check prior to employment due to accessing confidential tax informatioRequires the ability to maintain and utilize state issued equipment such as a laptopThe conditions of employment listed here are incorporated and related to any of the job duties as listed in the job descriptionWork Hours: Monday - Friday 8:30 a.m. - 5:00 p.m.Work Location: 2200 Churchill Rd, Springfield, Illinois, 62702Email: [email protected] Group: Leadership & ManagementThis position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).APPLICATION INSTRUCTIONSUse the “Apply” button at the top right or bottom right of this posting to begin the application process.If you are not already signed in, you will be prompted to do so.State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.If you have questions about how to apply, please see the following resources:State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job AidNon-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:...@[email protected]