Data Quality and Training Assistant - Rotary : Job Details

Job Title: Data Quality and Training Assistant Area: Data Services - Operations & Administration Reports to: Manager, Data Quality & Training Classification: Non-Exempt Location: Evanston, IL This position is designated as Hybrid - Fixed Days and will regularly work in the office an average of 3+ days a week - with a set schedule. Managers may require team members to work on the same schedule to encourage collaboration. Rotary is under the jurisdiction of Illinois employment laws; we require all employees to live within reasonable daily commuting distance to Evanston. Organization Overview Rotary is a membership organization that unites people from all continents and cultures who take action to deliver real, long-term solutions to pressing issues facing our communities and the world. Each year, Rotary members expand their networks, build lasting relationships, and invest more than $300 million and 16 million volunteer hours to improve lives and create positive change in the world. In exchange for hard work and dedication in support of Rotary's clubs, members and other participants, and their humanitarian service projects, our employees receive competitive salaries, flexible schedules, comprehensive benefits, and job enrichment. To learn more, visit Rotary's Commitment to Belonging At Rotary, we foster a welcoming environment where all employees are valued and empowered. We are dedicated to creating meaningful opportunities and supporting the growth and well-being of our team. Join us in building a world where everyone can unite, take action, and create lasting change. General Overview The Data Quality Assurance/Training Assistant helps the Data Quality & Training Manager to ensure and enforce data quality of all transactions generated by Data Services team (Evanston and Pune, India) and other Rotary database users (staff worldwide, online users and data integration vendors). This position is responsible for verifying data quality reports and queries, correcting errors and tracking them. This position also helps with the testing of database system new releases and upgrades, error resolution issues and improvement of RI/TRF database in general. This position helps with enforcing the data quality of the Data Services team (Evanston and Pune) on all processes in accordance with the Service Level Agreements (SLAs) of the Data Services. This includes but not limited to - Club Invoice adjustments, Rotary/Satellite/Rotaract/Interact Clubs, Rotary Program Participants, membership & subscription data, membership/donor record consolidations, district officers and committee members. This position requires extreme accuracy in entering data to the system and ability to follow written and verbal instruction completely, flexibility and adaption of changes in instructions and data rules. This position serves as a liaison between internal clients and Pune team and helps the manager with training and the preparation of training materials for all processes absorbed by the Shared Service Model. Flexibility of working hours to accommodate training of and meeting with staff in Pune and International Offices is mandatory. You Will Have

• Associate degree or equivalent
• 2+ years of experience in an office environment
• Data entry or training related work experience
• Knowledge of Rotary or other non-profit membership organization
• Experience with MS Office application suite (Excel, Word, PowerPoint, Outlook, SharePoint, etc.)
• Experience with one or more CRM or financial platforms (Oracle, PeopleSoft, SalesForce, netFORUM, etc.)
• Proficiency in typing with accuracy
• Proficiency in a second language (not required)

You Are Good At

• Communicating professionally internally and externally to all Rotary International staff, management, and senior leaders
• Using your analytical, planning and organizational skills to accomplish your tasks
• Preparing and leading a training session
• Using interpersonal and coaching skills to help others

• Switching tasks throughout the day
• Learning new processes
• Working within a group setting and across different cultures
• Working with minimum supervision and under strict deadline pressure
• Understanding and explain various business applications and their functions
• Communicating clearly and effectively both verbally and in writing to a diverse audience
• Acquiring and applying new skills
• Working with a diverse, global team

You Will Be Responsible For Maintaining data

• Handle data quality assurance aspects for all database transactions, including:
• Club Invoice adjustments
• Newly chartered Rotary clubs and membership
• Newly chartered club sponsored organizations
• District Officers and Committees
• Convention Registration
• Membership and officer updates for all organization types
• Participants in RI/TRF programs (alumni, youth exchange, grant recipients, etc.)
• Donors and other Rotary constituents
• Record consolidation
• Additional areas as identified and assigned
• Run data quality exception reports to review, track and correct data;
• Analyze data quality exception reports to find trends of errors and inform the Manager of Data Quality & Training to take appropriate action accordingly;
• Investigate and analyze Club Invoice data for Rotary clubs in order to make a decision for the billing adjustment approval;
• Review and spot check received data updates to ensure that data is handled correctly and in a timely manner;
• Work with all RI/TRF Departments and International Offices to identify data error issues and correct them;
• Assist in all data cleansing and ad hoc testing as required by the organization;
• Ad Hoc testing of prospective vendors for data integration;
• Handle special projects as assigned by Data Quality & Training Manager.

Shared Services Process responsibilities

• Handle data quality issues for all processes absorbed by the Shared Service Model and serve as a liaison between internal clients and Pune team;
• Proofread and establish an error rate for all transactions processed by staff worldwide, online or software vendors;
• Assist in improving data quality of all Data Services staff by conducting training in various aspects of data processing and by enforcing optimal procedures;
• Help with training and the preparation of training materials as needed for Pune Data Services team for all processes absorbed by the Shared Service Model. Create and update training materials on a continuously basis to reflect changes in all processes;
• Lead training sessions for Pune Data Services team or International Offices staff as assigned;

Assist with Rotary Magazine circulation

• Create and distribute data files for monthly issue of The Rotarian (print and digital) and prepare monthly statistics;
• Help with preparation of statistics and gather materials for yearly audit of The Rotarian magazine;

Leadership Attributes

• Communication - Be open to receiving ideas from diverse viewpoints and able to communicate messages so that they are universally understood.
• Accountability - Have a clear sense of ownership and take personal responsibility for actions.
• Productivity - Achieve results that move Rotary toward achieving its goals.

Salary Range

• $27.90 - $31/hour

Why work for Rotary?

• Generous medical, dental, and vision benefits package
• Progressive 401k matching contributions
• Above market and generous paid time off package
• Tuition reimbursement
• Professional development opportunities
• On-site cafeteria and coffee bar with special pricing for Rotary employees
• Flextime-several different work schedules to choose from
• Close to CTA, Metra, a variety of stores, and many food options