Data Center Operations Technician (Shift 12:30PM - 11:00PM) - Iron Mountain : Job Details

At Iron Mountain, we understand that meaningful work creates a positive impact for our customers, employees, and the planet. We are looking for dedicated and intelligent individuals to join our team. Whether you are starting your career or seeking a new challenge, we invite you to explore how you can enhance your journey at Iron Mountain.

We deliver expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. Partnering with over 225,000 customers globally, we help safeguard their invaluable artifacts, optimize inventory, and ensure data privacy through innovative and socially responsible practices.

Are you eager to contribute to our growth story while developing your skills in a culture that values your unique contributions? If so, let's start a conversation.

The Service Delivery Technician plays a crucial role by providing physical support for data center equipment within a critical environment. This role involves engaging with customers, employees, and vendors, performing installations, and troubleshooting tasks as needed.

Iron Mountain Data Center is seeking team members who are keen to learn and grow in a fast-paced, evolving environment. A high energy level, sense of urgency, and commitment to our team, customers, and IMDC's vision is key to success in this position. This is a full-time shift role, with potential requirement for 1st, 2nd, or 3rd shift work.

• 401(k) and Employee Stock Purchase Plan
• Comprehensive Medical, Dental, and Vision benefits starting Day One
• Employee Assistance Program
• Annual Merit Increases, 2 Weeks Paid Vacation, 7 Paid Holidays + Sick Pay
• Professional Development and Training opportunities
• Referral Program

• Provide hands-on support for various requests within the data center, including racking servers/network equipment, cabling, and customer installations. On-the-job training will be provided.
• Monitor and respond to the service management ticketing system for assigned tasks during your shift, including customer requests, escorting, trouble tickets, material handling, and installations.
• Proactively identify and resolve potential issues in the data center environment.

• Experience in customer service or data center environment preferred (0-2 years).
• Ability to multitask, as we utilize multiple systems to manage ticket queues and priorities.
• Attention to detail is critical; must be able to follow documented processes and safety protocols.
• Strong organizational skills and the ability to manage time effectively with minimal supervision.
• A dedication and desire to learn, with aspirations to grow a career within Iron Mountain.
• A customer-focused mentality; we prioritize customer satisfaction.
• Opportunities for overtime work may be available.
• Working hours are varied and may include nights, weekends, and holidays as needed.
• The ability to pass a government or agency background check for security clearance may be necessary for customer support roles.

This job description does not cover every duty and responsibility associated with the position. As roles within Iron Mountain may evolve, additional tasks may be assigned. Iron Mountain is an equal opportunity employer, committed to fostering a diverse and inclusive workplace.