Data Center Customer Operations IV - Equinix : Job Details

Has a substantial understanding of the job while working on assignments that are moderately difficult requiring judgement in resolving issues or making recommendations. Focus is on moderately difficult tasks, using substantial understanding of standard operating procedure. Supports the overall team. Responsibilities. Queue Management / Reporting. Reviews work orders in the queue and works on moderately difficult requests by adhering to commitment times. Supports cross-functional teams to collaborate on customer tickets. Ensures any necessary reporting is complete and accurate; supports ad-hoc reporting requests. Actively provides input and makes recommendations to processes. Maintains detailed written records of all work activity. Updates local asset databases and other systems. Installations. Handles moderately difficult rack and stack customer equipment tickets. Able to read moderately difficult installation spreadsheet plans and supports implementing installations accordingly. Suppo...Operations, Customer Experience, Data, Support, Operation, Customer, Manufacturing, Transportation