Data &Analytics Data Operations Lead - Omni Inclusive : Job Details

Mandatory Skills: Data operations, Matillion and/or Snowflake, SQL, Agile Software Development methodologies Data & Analytics Data Operations Lead The Data & Analytics Data Operations lead will perform the following: Act as primary point of contact for D&A Operations, working with business users, data architects, application development teams, data analytics teams, business analytics, product managers, the data governance COE, SRE and various IT partners

• Socialize the Standard Operating Procedure (SOP) for Data & Analytics (D&A) across the enterprise
• Implement the SOP in iterations as new Service Level Agreements (SLAs) are established for the critical datasets and reports sourced from Enterprise Data Platform (EDP)
• Establish the support model process flow with accountable D&A counterparts to ensure the L1, L2, L3 model has designated resources from each team, and the process and procedures are understood by all team members
• Manage the on-call rotation accounting for holidays, on/offshore PTO in adherence to enterprise policies and procedures
• Create requirements for operational reporting to include:
  • Daily load status (Green/Yellow/Red) with as of data load datetime for each critical data asset
  • Data quality checks (Counts, Key validation, job completion times, etc.)
  • Dashboard for trends/patterns over time
  • Metrics for changes, incidents, problems and requests.

How will you make an impact: Build out a modern operational support team that can scale while continuously improving

• Partner with D&A Data Engineering team to operationalize the reconciliation framework and provide daily status reports
• Collaborate with data architects to understand data structures and concepts including conceptual, logical, and dimensional models and provide feedback
• Performs data analysis and triage required to troubleshoot data related issues and assist in the resolution of data issues
• Support and collaborate with other IT teams
• Maintains knowledge, ensures competency and compliance with policies and procedures, to be the technical expert while collaborating with cross-functional teams
• This list is not all-inclusive, and you are expected to perform other duties as requested or assigned.

What we look for: Bachelor's degree in computer science, Mathematics, Statistics, or related technical field.

• 3+ years of data experience preferably in data operations
• 3+ years of experience in Matillion and/or Snowflake
• Experience in data profiling, data analysis and building Data Quality metrics
• Expertise in SQL
• Knowledge of best practices and IT operations (L1, L2, L3 support) and in an always-up, always-available service
• Experience with disaster recovery drills and documentation
• Experience with or knowledge of Agile Software Development methodologies
• Excellent problem solving and troubleshooting skills
• Process oriented with great documentation skills
• Excellent oral and written communication skills with a keen sense of customer service