Darien Lake - Guest Services - Live Nation Entertainment : Job Details

The Guest Service member will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Job Functions: - Deliver exemplary customer service to maintain customer loyalty. Answer inbound calls or in person inquiries to resolve our customer concerns through analysis to determine the most effective resolution. - Adapt to customer needs ensuring that they are understood, and appropriate action is taken to meet and exceed their expectations. - Refer unresolved customer grievances to designated departments for further investigation - Solicit sales of new or additional services or products. - Confer with customers by telephone or in person to provide information about products or services, take, or enter orders, cancel accounts, or obtain details of complaints. - Keep records of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as action taken. - Show CARE by par...Guest Service, Guest, Customer Service, Retail