CX Transformation - Platform Advisory (Adobe) - Management Consultant - Capgemini Invent : Job Details

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At frog, a leading global creative consultancy, part of Capgemini Invent, we are seeking a dynamic Senior or Managing Consultant within frogs CX Transformation team, which focuses on the Activation & Enablement of CX at scale. This role requires experience in Marketing, Sales, Service and Commerce in conjunction with Adobe platforms and with a proven ability to support the sales and delivery of innovative solutions in this space.

• You will support the sales and lead delivery of go-to-market offerings for Advisory services around CX platforms that improve ROI and enable client marketing/sales/servicing strategies, whether focused on productivity, optimization, engagement, or otherwise.
• You are able to build a bridge between a future experience and the platforms needed to deliver these experiences.
• You understand CX, marketing and sales capabilities to support a client in transforming how they work and build CX capabilities of the future.
• You will help organizations unlock the potential of AI by defining pilots, scaling approaches, and embedding AI into their marketing & CX practices.
• You will advise tier-one organizations at the cutting edge of the industry, delivering and embedding CX platform capabilities alongside supporting processes, operating models, and governance frameworks.
• You will provide objective insights into the strengths and weaknesses of products, tools, and approaches to activate and enable CX strategies
• You will have experience in working with products across the Adobe experience cloud and with their emerging GenAI products
• You will ensure you and your team remain informed of best practices, emerging technology trends, and innovations in digital media, data integration, data platforms, marketing automation, digital asset management, content management, and social media.
• You may be working with clients from any industry (Consumer Products, Retail, Technology, Media, Utilities, Public Sector, Financial Services, Automotive, etc).
• Demonstrate ability to deliver with agency and consulting-structured teams consisting of management consultants, experience designers, technology, data strategists, and implementation specialists to achieve program objectives
• Mentor and coach others to deliver quality results and promote others' professional development.
• Contribute to thought leadership around CX Transformation and Platform Advisory topics.
• Proactively participate in team recruitment, training and community-building
• Build a network within frog and the broader Capgemini group to champion CX Platform Advisory offerings and support account growth.
• Support client proposals and RFP responses from initial brief to final sales presentations.
• Nurture and expand existing account relationships
• Comfortable with up to 85% travel.

YOUR PROFILE

• Degree educated or equivalent
• Minimum 4 years of experience in an agency or consultancy environment
• Deep and broad experience with CX Advisory and CX Platforms, with depth in Adobe product suite
• Understand how to turn a set of business objectives, into capabilities and mapping those capabilities to technical solutions
• A minimum of 3 years experience relevant to CX advisory and platforms in an agency, design, and consulting settings, with significant depth in at least one of the following areas:

*Broad full stack marketing technology providers such as Google, Adobe and Salesforce across any of their product suite with depth in Adobe

*Customer Data Platforms and marketing orchestration platforms such as Tealium, Aprimo, Twilio or ActionIQ

*Content and product management systems web content management such as Workfront, Aha!, Jira, Adobe Experience Manager, Contentful & Drupal

• Demonstrated successful engagement into the delivery of digital projects and services to a variety of industry clients.
• An appropriate BA or BS degree is required, an advanced degree such as an MBA from a top tier program is preferred.

WHAT YOULL LOVE ABOUT WORKING HERE?

Empowerment: At Capgemini Invent, we:

Lead the change and take initiative

Find the work-life balance that suites us

Craft or own path through learning and career development programs

Energy: At Capgemini Invent, we:

Connect as a global community of 13,000+ colleagues worldwide

Celebrate our diverse perspectives and draw from strength from our differences

Have fun by providing a range of clubs, events and get togethers to celebrate our wins and successes

Experiences: At Capgemini Invent, we:

Work internally and with clients to make a difference

Push boundaries to reimagine whats possible

Work to build a more sustainable and inclusive future

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups
• Disaster Relief

NEED TO KNOW

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Click the following link for more information on your rights as an Applicant

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

ABOUT CAPGEMINI

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of 22.5 billion.

Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $120,000 to $150,000. This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Companys sole discretion, consistent with the law.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Strategy/Planning and Consulting
• Industries Business Consulting and Services and Marketing Services

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