CX Senior Director, Training & Skills Development - Tyler Technologies : Job Details

Develop and manage a CX capability framework that aligns learning to Tyler's service excellence goals. Implement onboarding, upskilling, and leadership development programs for CX professionals across Support, PS, and Client Success. Build internal certifications and coaching programs to improve role effectiveness and reduce time-to-proficiency. Partner with business unit leaders to tailor development plans based on metrics and client feedback. Ensure training solutions drive measurable improvements in customer satisfaction and employee performance. Cultivate a culture of continuous learning and peer-to-peer enablement. Qualifications. Bachelor's degree in Education, Organizational Development, or related field (Master's preferred).7 years leading training/enablement teams, ideally in Saas, tech, or services. Experience designing high-impact, measurable learning programs at scale. Strong stakeholder engagement and communication skills....Director, Development, Training, Skills, Senior, Technology