Customs Brokerage Supervisor - CLEARFREIGHT : Job Details

Initial onsite training required, then hybrid

About Us

ClearFreight is a leading U.S. Customs Broker and NVOCC with over 50 years of service to our customers. From our beautiful headquarters in El Segundo, we operate on a global scale, with 12 offices across the Americas, 2 offices in the Netherlands, and 11 offices throughout Asia. We pride ourselves on a collaborative culture, innovative solutions, and a passion for delivering results that move our clients' businesses forward.

Scope of the Role

In this role, you will oversee the daily operations of import team members while ensuring compliance with U.S. Customs and Border Protection (CBP) and Partner Government Agency (PGA) regulations. You will serve as a key liaison between clients, government agencies, and internal teams, providing proactive communication, issue resolution, and exceptional service.

What You Get To Do

• Manage the daily operations and performance of the customs entry team, ensuring timely, accurate import clearance processing and compliance with regulations.
• Collaborate with our Import Manager to align daily brokerage activities with broader operational goals.
• Assist in workload distribution and ensure all import entries are compliant with U.S. Customs and Border Protection (CBP) and Partner Government Agencies (PGA) regulations.
• Track and report on team performance metrics, identifying trends, addressing gaps, and driving continuous improvement through coaching, training, and process enhancements.
• Serve as a compliance resource by staying current on U.S. Customs and PGA regulations and coaching the team on classification, documentation, and entry procedures.
• Respond to customer and regulatory inquiries, including audits, PSCs, protests, and refunds.

What You Bring to the Team

• 10-15 years of experience in customs brokerage industry, with at least 5 years in a supervisory or team lead role.
• Possess deep knowledge of all customs brokerage functions as a subject matter expert, adept at problem solving and mentoring team members.
• Proficiency in CargoWise.
• Solid working knowledge of Microsoft Office Suite (Excel, Outlook, Word).
• Strong organizational, time management, and follow-through skills.
• Excellent written and verbal communication abilities. Japanese, Mandarin, or other languages a plus.
• Strong attention to detail.
• Demonstrated experience managing, developing, and motivating high-performing teams.
• Bachelor's degree in a related field preferred.
• Food classification experience a plus.
• Customs Broker License a plus.

Why Join ClearFreight

• Career Growth
• Comprehensive Benefits Package
• Strategic Leadership Impact
• Global Reach, Industry Expertise
• Collaborative Culture

The base salary range for this full-time position is $72,000 - $80,000 USD annually. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by additional factors, including job-related skills and experience.

ClearFreight does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. We appreciate all applications. However, only the most qualified candidates will be contacted directly.

EEO Statement: ClearFreight is an equal opportunity employer. All applicants for this position will receive consideration for employment without regard to race, color, gender, age, national origin, disability status, veteran status, or any other characteristic that is protected by law.

Privacy Statement: ClearFreight will only utilize your personal identifiable information for employment purposes. We have security protocols to ensure confidentiality.