Customer Svc Rep 2 - Georgia Department of Public Health : Job Details

Salary: $42,457.00 Annually Location : Atlanta, GA Job Type: Full Time Salaried Job Number: 00221###-#### Division/Section: District 3-2 County Position Opening Date: 08/11/2025 Closing Date: 8/25/2025 11:59 PM Eastern Description Paygrade G Connect passion with purpose. The Fulton County Board of Health provides a variety of services that help protect residents from health threats, increase access to health services to improve health outcomes, and provide information that assists Fulton County citizens in living healthier lives. The agency is seeking a highly qualified candidate for the position of Customer Svc Rep 2within the Fulton County Board of Health in the Department of Administration Services.Standard Benefits for FULL Time Salaried Employees In addition to a competitive salary, we offer a generous benefits package that includes a flexible schedule, training opportunities, health insurance, employee retirement plan, deferred compensation, 13 paid holidays, vacation & sick leave, dental, vision, long term care, and life insurance. Job Responsibilities Under general supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations. May resolve complicated issues involving customer service and/or researches governing policies, procedures or laws to respond to clients or visitors. Minimum Qualifications High school diploma/GED and completion of 90 quarter hours (60 semester hours) at an accredited college or university; or One (1) year of experience in a customer service setting communicating information; or One (1) year of experience required at the lower level Customer Svc Rep 1 (GST120) or position equivalent. Additional Information Performance Aptitudes:Data Utilization: Requires the ability to synthesize, hypothesize, and/or theorize concerning data involving modification of existing policies, strategies, and/or methods to meet unique or unusual conditions. Requires the ability to do so within the context of existing organizational theories and management principles. Human Interaction: Requires the ability to function in a managerial capacity for a division or organizational unit; includes the ability to make decisions on procedural and technical levels. Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate andcontroltheactionsofequipmentandmachinery,requiringthemonitoring,adjustment,regulation,and/or setting of multiple conditions. VerbalAptitude:Requirestheabilitytoutilizeawidevarietyofreference,descriptive,advisory,and/or design data and information. Mathematical Aptitude: Requires the ability to perform moderately complex algebraic and geometric operations; ability to utilize principles of basic probability and statistical inference. Functional Reasoning: Requires the ability to apply principles of logical or synthesis functions; deal with concrete and abstract variables; and analyze major problems that require complex planning for interrelated activities that can span one or several work units. Situational Reasoning: Requires the ability to exercise judgment, decisiveness, and creativity in critical and/or unexpected situations involving moderate risk to the organization. Due to the volume of applications received, we are unable to provide information on application status by phone or email. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for the next steps in the selection process. Applicants who are not selected will not receive a notification. This position is subject to close at any time, once a satisfactory applicant pool has been identified. *District 3-2 is an Equal Opportunity Employer* TheStatewillnotunlawfullyconsideranapplicant'srace,color,nationalorigin,religion,age,disability, sex, genetic information, political affiliation, protected uniformed service, or other legally protected categories when making selections. The candidate chosen for employment will be subject to Criminal Background Check/Fingerprinting, Reference Checks. Standard Benefits for Full-Time Salaried Employees In addition to a competitive salary, we offer a generous benefits package that includes a flexible schedule, training opportunities, health insurance, employee retirement plan (ERS GSEPS), deferred compensation, 13 paid holidays, vacation & sick leave, paid parental leave, dental, vision, long term care, and life insurance. Standard Benefits for Part-Time Employees Part-time employees receive the Georgia Defined Contribution Plan and paid parental leave. 01 Copy OF (How many years of experience do you have with providing customer service with a focus on client intake?)

• None
• Less than 1 year
• 1+ years
• 2+ years
• 3+ years
• More than 4 years

02 How many years of experience do you have working in a public health setting?

• None
• 1 to 2 years
• 3 to 5 years
• More than 5 years

03 How many years of billing experience do you have?

• None
• 1 - 2 years
• 2 - 3 years
• 3 - 5 years
• More than 5 years

04 How many years of customer service work experience do you have?

• None
• Less than 1 Year
• 1+ Years
• 2+ Years
• 3 years or more

05 How many years of experience performing basic office functions, computer related duties, and customer service do you have? 06 How many years of experience do you have with data entry?

• 0-1
• 1-2
• More than 2

07 How many years of experience do you have with customer service to include providing recommendations to resolve issues?

• None
• Less than 1 year
• 1 - 3 years
• 3 - 5 years
• More than 5 years

Required Question