Customer Support Specialist - Technical - Foundever : Job Details

Customer Support Specialist - Technical

Join our vibrant team at Foundever, where every interaction is a chance to make a positive impact!

Location Requirements: Must live within commuting range and be able to work 50 miles of 10431 Pinnacle Dr, Wise, VA 24293

Job Overview

Foundever is excited to expand our team of Technical Customer Support Specialists! We prioritize our team members by providing comprehensive paid training alongside plenty of growth and advancement opportunities. Notably, 84% of our managers are promoted from within. Become an essential part of our energetic team, where you will deliver outstanding, personalized support to our customers as they navigate a variety of accounting and tax platforms and applications.

What We're Looking For:

• Proficiency in multitasking and seamlessly navigating between different systems while assisting customers
• Able to thrive in a fast-paced environment
• Must be at least 18 years old
• High school diploma or GED equivalent
• Ability to pass a criminal background check

Key Skills & Responsibilities:

• Manage inbound customer service calls
• Enhance customer satisfaction through voice, chat, and email interactions
• Effectively utilize multiple systems and tools
• Propose product solutions tailored to individual customer needs

Why You Should Join Us:

• Competitive pay starting at $16/hr with growth potential up to $19+!
• Completely paid training program
• Dedicated time for skill enhancement
• Comprehensive benefits package including medical, dental, life, and vision insurance
• Access to Employee Assistance Program (EAP)
• 401k retirement plan with company matching
• Exclusive employee discounts
• Referral bonuses available
• Strong opportunities for internal mobility (84% of our managers come from within)

About Foundever

Foundever is a leader in the global customer experience (CX) industry. With a workforce of 150,000 associates worldwide, we are proud to support the leading digital-first brands by delivering top-tier customer experiences. Our innovative CX solutions are designed to meet operational needs and provide seamless customer interactions during critical moments.

Military Partners

We are dedicated to supporting military families and actively partner with organizations like Military One Source. We appreciate the unique skills and experiences that veterans bring to our team.

EEO

Foundever is committed to hiring, developing, and rewarding the best person for each position based on job requirements and without regard to any legally protected characteristic. Our policy forbids discrimination of any kind across every aspect of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.