Customer Support Specialist - Remote (Mon - Fri 630pm - Midnight ET) - Anewhealthrx : Job Details

Pharmacy Customer Support Specialist - Remote (Mon - Fri 6:30pm - Midnight ET)

AnewHealth is one of the nation's leading pharmacy care management companies, specializing in caring for people with complex, chronic needs—wherever they call home. Established in 2023 through the merger of ExactCare and Tabula Rasa HealthCare, we offer comprehensive pharmacy services, pharmacy benefit management, and support for the Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we serve more than 100,000 people across all 50 states.

Job Details

The Customer Service Coordinator will support PACE clients and their participants in facilities, as well as network pharmacies servicing them.

Responsibilities

• Provide enrollment support for new PACE enrollees.
• Communicate pharmacy benefit information to network pharmacies contracted with facilities where CK PACE participants reside.
• Coordinate facility discharges to ensure medication reconciliation and delivery to the participant's home.
• Offer help desk support to network pharmacies.
• Educate PACE staff on CK and network pharmacy processes for facility participants.
• Make outgoing calls to gather or confirm information for customer requests and pharmacy operations.
• Coordinate courier services to ensure timely medication delivery.
• Follow up with participants to confirm receipt of deliveries.

Requirements

• High school diploma required.
• At least 1 year of customer service experience, preferably in healthcare.

Skills & Abilities

• Effective communication skills, written and verbal.
• Proficiency in MS Office and familiarity with software navigation.
• Patient-centered focus.
• Excellent phone communication skills.
• Strong interpersonal skills.
• Understanding of clinical terms and their implications.
• Ability to multitask and prioritize.
• Detail-oriented and organized.
• Reliable and efficient.
• Schedule: 6:30pm to 12am EST, Monday through Friday.

AnewHealth offers a comprehensive benefits package, including medical, dental, vision, flexible spending, life insurance, disability, 401(k), paid time off, and holidays. Coverage begins the first of the month after hire.

We are an equal opportunity employer, committed to diversity and inclusion. Applicants are encouraged to self-identify and apply confidentially. Must be eligible to work in the country. We maintain a drug-free workplace.

Additional Information

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Healthcare Provider
• Industry: Hospitals and Healthcare

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