Customer Support Specialist - Honda : Job Details

General Summary:

This position organizes and leads cross functional projects related to aircraft in operations. This position works with the parts, engineering and quality departments as it relates to aircraft and component reliability and performance.

Duties & Responsibilities:

• Drive resolution of Technical, Reliability, or Delivery issues through cross functional engagement stakeholders and external dealer and customer coordination.
• Manage product enhancement to ensure technical, cost, schedule, and deliverable requirements are achieved.
• Serve as the Project/Technical specialist for Customer Service projects/issues.
• Provide Project Management support for internal development programs.
• Manage dealer and customer role in regards to logistics and communications for product enhancements.
• Perform business case analyses required to facilitate program investment decisions.
• Facilitate development of request for proposal packages and associated documentation.

Education, Work Experience, Certification and/or Licensure:

• Associates degree in Aviation related field strongly preferred.
• High School diploma or equivalent required.
• 5-10 years combined experience in any of the following areas; design, manufacturing, aircraft maintenance, operations engineering, quality assurance, supplier development engineering, supply chain and/or project management.

Knowledge, Skills and Abilities:

• Project Management Certification preferred
• Multi-lingual preferred
• Strong communication and organizational skills

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.