Customer Support Specialist - Alphabe Insight : Job Details

Company Description About Us At Messa Sync, we help brands communicate with clarity and impact. We're a results-driven communications and branding partner that blends strategy, storytelling, and design to deliver measurable outcomes. Our team values collaboration, curiosity, and continuous improvement-because great ideas become even better when we build them together. Job DescriptionJob Description We are seeking a dedicated and detail-oriented Customer Support Specialist to join our team. In this role, you will be the first point of contact for our clients, ensuring that all inquiries, issues, and requests are handled with professionalism and care. You will work closely with other departments to resolve problems, improve processes, and enhance customer satisfaction. Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate product and service information to clients.
• Troubleshoot and resolve customer issues, escalating complex cases when necessary.
• Maintain detailed and organized records of customer interactions.
• Collaborate with internal teams to improve customer experience and service quality.
• Monitor and follow up on open cases to ensure resolution and client satisfaction.

QualificationsQualifications

• Bachelor's degree in Business Administration, Communications, or related field preferred.
• Previous experience in a customer support or client service role.
• Strong verbal and written communication skills.
• Problem-solving mindset with the ability to remain calm under pressure.
• Proficiency in Microsoft Office Suite and CRM systems.
• Ability to multitask and prioritize effectively in a fast-paced environment

Additional InformationBenefits

• Competitive salary ($55,000 - $62,000 per year).
• Opportunities for professional growth and career advancement.
• Comprehensive health, dental, and vision insurance.
• Paid time off and company holidays.
• Supportive and collaborative work environment.
• Ongoing training and development programs.