Customer Support Specialist - Conduent State & Local Solutions : Job Details

At Conduent, our dedicated team provides mission-critical services and solutions for Fortune 100 companies and over 500 governments, creating exceptional outcomes for our clients and the millions who rely on them. This is your chance to thrive, make a real difference, and be part of a culture that values individuality every day.

Customer Support Specialist - Onsite in San Antonio, TX

Address: 2822 General Hudnell Dr. San Antonio, TX

Are you driven by a passion for helping others and delivering outstanding service? Join our dynamic team as the first point of contact for our clients' customers. With paid training, competitive pay at $15/hr, plus a variety of incentives and benefits, you will have the power to make a meaningful impact each day.

What We Offer:

• Full-Time Employment: Enjoy a dependable schedule and job stability.
• Competitive Pay: Start at $15/hr with bonuses of $1.10 extra per hour for shifts between 6 PM-6 AM, and/or $1.00 extra per hour on weekends.
• Paid Training & Overtime: Receive comprehensive training to help you succeed and take advantage of overtime options.
• Incentive Plan: Opportunity to earn up to an additional $350 per month after training by meeting performance metrics.
• Career Growth: Explore avenues for career advancement in a supportive and innovative environment.
• Full Benefits: Access to a wide range of comprehensive benefits and a workplace that prioritizes your success.

What You'll Do:

• Handle a high volume of inbound calls efficiently in a fast-paced environment.
• Access cardholder accounts to provide information regarding transactions and benefits.
• Assist cardholders with inquiries about transactions and account statuses.
• Listen carefully to understand customer needs and provide clear, precise information.
• Process transactions using web-based applications efficiently.
• Stay informed about company and client programs, policies, and technology.
• Communicate empathetically while ensuring confidentiality and compliance with all regulations.
• Support team operations during peak times or staff absences to ensure smooth service delivery.

What We're Looking For:

• Strong communicator who can clearly explain complex information.
• Dedicated professional with a solid work ethic and problem-solving skills.
• Customer service enthusiast who excels in navigating multiple platforms while guiding customers effectively.
• Willing to commit to 100% attendance during a three-to-five-week paid training period.

Requirements:

• Must be at least 18 years old and possess a High School Diploma or equivalent.
• A minimum of 6 months of customer service, call center, or dispatch experience is required.
• Must be able to complete a background check, credit check, and security fingerprinting.
• Must be able to work onsite in our San Antonio office.

Take your career to the next level and join a team that values quality service and continuous growth. Apply today to become an essential part of our customer service team in San Antonio!

We are committed to equal opportunity employment and consider applicants for all positions without discrimination.

People with disabilities who need reasonable accommodations to apply or compete for employment with Conduent may request such accommodations by submitting their request through our designated form.

We value the health and safety of our employees, their families, and our community. While we do not require vaccinations for most positions, we do ask for your vaccination status where legally permissible as part of the employment process.