Customer Support Specialist - LHH : Job Details

LHH is searching for a Customer Support Coordinator for our local Manufacturing client. This role offers a hybrid schedule after a probationary period!

Job Duties:

• Efficiently manage all forms of communication, including new job requests, incoming contracts, and signed proposals.
• Evaluate service and installation requests, gather necessary information from various departments, vendors, and service providers to create and submit proposals.
• Assist in the bidding process for new customer accounts under the guidance of senior management.
• Enter and maintain orders in the ERP system (SAP)
• Consistently follow up with installers/service providers and customer contacts throughout the job duration to ensure satisfactory completion.
• Order necessary parts through SAP or the Purchasing Department as required.
• Maintain comprehensive job files
• Prepare documentation to facilitate billing upon job completion.
• Maintain professional and friendly phone interactions with clients to ensure high levels of customer satisfaction and effective communication.

Experience:

• High school diploma or equivalent required.
• Two or more years of customer service or call center experience required.
• Proficiency in Microsoft Office Suite and experience with SAP strongly desired.

Please apply for more information!