Customer Support Specialist - Dispatcher - Midwest Remediation : Job Details

The Fast Lane to a Career You Love! Midwest Remediation in Indianapolis, IN is looking for an empathetic and organized person who can coordinate schedules, dispatch technicians, and provide compassionate customer care. If that sounds like you, you could become our new full-time Customer Support Specialist - Dispatcher! Ready for a Role Where Every Day is Different? You will work Monday through Friday 8:00 am to 5:00 pm, with participation in the on call rotation (including evenings, weekends, holidays). When you join our office, you'll be responsible for:

• Overseeing daily schedules and strategically dispatching field techs to jobs
• Providing empathetic customer service over the phone and through email
• Communicating with internal and external customers
• Overseeing projects from beginning to end within your assigned territory
• Reviewing administrative documents, verifying information, and gathering missing info
• Quickly responding to new leads, questions, and requests for information (ROIs)
• Handling administrative duties as needed

This isn't a standard call center position. You'll need to be able to schedule appointments, dispatch technicians, and empathetically respond to upset and stressed-out people. If you can handle that, keep reading to learn about our office's compensation package! WHAT WE OFFER: In this customer service position, you'll make $21.00 - $23.00/hour and receive excellent benefits and perks, including:

• Industry training
• Company-provided PPE and tools
• Paid vacation
• Insurance benefits
• Advancement opportunities within our growing company

Join a company that will invest in your potential and help you reach the next level in your administrative career! WHO WE ARE: At Midwest Remediation, we help people recover when disaster strikes. With a reputation built on trust, reliability, and quality work, our team specializes in restoration and reconstruction services for homes and businesses. We believe in doing the right thing, working with integrity, and treating every project as if it were our own. We foster a collaborative and professional work environment where employees are valued and supported. If you're looking for a company that appreciates hard work, craftsmanship, and leadership, you'll feel right at home with us. DO YOU FIT THE BILL?Requirements

• 3 to 5 years of experience with scheduling, dispatching, or similar customer service responsibilities
• Computer proficiency with the ability to quickly switch between multiple office systems
• Empathetic, reassuring personality with the ability to talk to people going through challenging situations
• Ability to prioritize tasks according to urgency
• Strong attention to detail and problem-solving skills
• Excellent verbal, written, and phone communication skills
• Punctuality, self-motivation, and an ability to take the initiative

Our Ideal Customer Support Specialist - Dispatcher

• Patient, analytical, and resourceful
• Calm, positive, and professional
• Adaptable, flexible, and reliable
• Open to learning more and coaching others
• Resilient during tough situations and interactions

If we just described you, apply to become our Customer Support Specialist - Dispatcher by completing our initial application! Must have the ability to pass a background check and drug screening test.