Customer Support Specialist - Bilingual - Gallagher : Job Details

About Us:

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that youre close but not an exact match, we encourage you to apply.

Gallagher Bassett Technical Services, a safety training Consultant Company providing construction site and safety training courses to qualify workers in the NY / NJ area, is seeking a Bilingual Customer Support Specialist

The Customer Support Specialist position requires an organized, reliable, digitally savvy individual with a competitive spirit and a great sense of humor.

Position Details:

• Full-time in office position - 36-06 43rd Ave Long Island City
• $20-$24 an hour depending on experience

PRIMARY RESPONSIBILITIES

Answer phones and provide excellent sales and customer service to callers. Manage the student check-in process, ensuring a smooth and efficient experience for all students. Enroll students in classes through our online platform or in person, guiding them through the registration process and addressing any questions or concerns they may have. Coordinate and execute all administrative functions associated with processing of Site Safety Training (SST) card applications. Applications may be submitted in person and online and require detailed data entry, payment collection, and creation through an agency portal. Creation of a weekly excel sheet with analysis of SST card applications for management. Utilize Zendesk chat to provide real-time support and assistance to customers, resolving their queries and issues promptly. Special projects as requested. Moderate filing, including management of confidential and secure documentation.

QUALIFICATIONS

• Bi-lingual English/Spanish.
• 2 - 5 years of front facing and phone-based sales experience
• Exceptional Customer Service skills. We want someone who can make our customers smile!
• Availability to work a flexible schedule; position may require morning, evening, and/or weekend hours. Preference given to candidates available Tuesday Saturday
• Proficient in basic computer systems (Windows, Outlook, Teams, Word, Excel etc.

Preferred * Bachelors degree

#LI-KB3

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits youll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and its embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as protected characteristics) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.