Customer Support Representative (Remote EU) - Phiture : Job Details

About Mira Mira is a San Francisco-based company specializing in hormonal health, providing integrative care and hormonal testing to over 92,000 customers. In 2023, they were recognized by Inc. 5000 as America's fastest-growing femtech company. We started our company to help women and individuals reach their parenthood dreams and make their fertility journey smoother. Miras most important breakthrough was inventing the market's only FDA-compliant at-home fertility monitor with quantitative technology. Since the beginning, they have been on a mission to develop data-driven hormonal health solutions to help women make confident health decisions during every stage of their livesfrom the menstrual stage to menopause. Mira offers solutions to test, boost, and navigate fertilitystarting from comprehensive hormone testing and supplements to fertility coaching and online courses. We are committed to helping our customers achieve the highest possible success rates and outcomes; that is why our focus is on personalized care, the use of the most cutting-edge technology, and science-backed data. About The Position We are seeking an individual to join our team in a Customer Support Representative role. In this capacity, you will be responsible for various customer support functions, including managing inquiries, providing timely responses via email, live chat, and phone, as well as addressing comments on our social media platforms. We require the candidate to be available during US time zone hours. Key Responsibilities

• Promptly respond to customer inquiries and provide efficient support to ensure customer satisfaction.
• Maintain a positive and empathetic attitude in all customer interactions to build and maintain strong customer relationships.
• Maintain a deep understanding of our products and services to accurately address customer questions and concerns.
• Collaborate with the team to continuously improve customer support processes and suggest enhancements to optimize customer satisfaction.
• Make outbound calls when required to assist customers.
• Effectively address and escalate customer concerns through chat support channels.

Requirements

• Proficiency in using Gorgias.
• Native or fluent in written English, coupled with strong communication skills and an emphasis on clarity and professionalism in all interactions.
• Availability to work within the US time zone (13:00 to 21:00 CET) to ensure real-time support and response to customer inquiries.
• Proven ability to maintain a warm and positive tone during customer interactions, promoting a customer-centric approach and high customer satisfaction levels.
• You have your own functioning computer and a very fast, reliable internet connection (minimum is 15 Mbps), and a backup in case of internet connectivity issues while on a shift.

Nice To Have

• Previous Customer Support experience within the medical and healthcare industry, showing an understanding of industry-specific customer needs.
• Knowledge of consumer medical products, demonstrating the ability to provide accurate information and guidance regarding Miras products and services.

Details The role is a remote position, with a 40-hour workweek. What We Offer

• You will work with a dedicated, highly-engaged, international team of professionals who are passionate about helping couples and individuals start their families
• We have a fast-paced and collaborative work environment where we encourage open communication, ownership, and independence
• In addition to a competitive salary, we offer a performance-based bonus system based on OKR
• We provide professional development opportunities - training courses, workshops, and seminars

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