Customer Support Representative - Night Shift - Kelly Services : Job Details

#x 9; Working within a group inbox to provide timely responses to customer orders, RFQs and all other inquiries. Professional communication with customers, both internal and external, via phone and email. Prioritizing customer response by level of urgency. Checking inventory daily for incoming repair parts and owed cores from customers. Checking Open Order, E-stock, RMA, Core and Add Bill reports daily to ensure parts are processing properly through every step. Researching and requesting additional information as necessary from customer, SAP (order entry/ MRP system) or digital/physical files. Customer Core Management: Enter repair management orders, track, monitor, and send repair status updates, issue repair quotes, and facilitate the return of customers part to the customer or provide an exchange unit. Front to back order entry, processing and final delivery to end customer. Coordinating with Lead, Supervisor, Manager and Client on daily escalations, as required. Coordinate with V...Night Shift, Representative, Support, Night, Customer, Microsoft, Retail, Staffing