Customer Support Representative - Summit Human Capital : Job Details

Summit Human Capital Federal is seeking an experienced and customer-focused IT Customer Support Specialist to support a federal program located on-site at Andrews Air Force Base (JBA) in Maryland. The ideal candidate will meet the following criteria:

Requirements:

• 2-4 years of experience in a Help Desk or Service Desk environment
• Active CompTIA Security+ certification (or A+/Network+ with commitment to upgrade)
• Strong customer service, phone etiquette, and conflict management skills
• Familiarity with PKI, CAC, and Windows authentication infrastructure
• Must comply with DoD 8140/8570 Information Assurance workforce requirements
• Knowledge of SCCM/MECM/InTune
• Desktop imaging and software deployment experience
• MCP, MCDST, or MCTS certification

Responsibilities:

• Provide Tier 1/2 support for hardware, software, and user access issues
• Use Remedy or equivalent ticketing system to track incidents and service requests
• Manage user accounts and group memberships via Active Directory / Active Role Services
• Support PKI/CAC provisioning, ActiveClient, and CAC authentication
• Assist users with Windows 10/11 OS and Microsoft Office 365 applications
• Respond to requests via phone, self-service, and other communication channels
• Troubleshoot issues related to DHCP, profile management, and mobile device support (e.g., iPhone integration with O365)

Entry level

Other

Information Technology

Software Development

This job posting is active and not expired.