Customer Support Representative - Mirion Technologies : Job Details

** Customer Support Representative**

**Job Category****:** Sales Level 2 **Requisition Number****:** CUSTO001344 Showing 1 location **Job Details**

**Description**

Essential Duties & Responsibilities

* Contact customer to verify information or answercustomer inquiries via phone, fax, and email

* Open and maintain customer cases in the CRM application

* Perform all functions in the ERP system for service requests which can include opening a request, updating end user, adding new accounts, billing, and shipping requests

* Provide customers and channel partners with order status, lead time, pricing, quotes, discount information, and quotations

* Obtain customer approvals for all work to be performed, provide status updates during the process, and report any issues to the customer

* Work closely with internal team members to create and process customers Service requests which includes acting as the liaison for SNC, notifying Technicians of the work, complete the order, and organizing shipping of the product back to the customer

* Ship and receive products into proper locations as well as ensure accuracy in the ERP and CRMS systems

* Develop NCMR documentation for all RMA products and organize the SVCQI reviews

* Provide data for the Quality Assurance meetings

* Assist with data collection and requests from Quality and Regulatory departments

* Provide training to other staff members as needed

**Qualifications**

**Skills**

**Behaviors**

**Required**

**Innovative****:** Consistently introduces new ideas and demonstrates original thinking

**Detail Oriented****:** Capable of carrying out a given task with all details necessary to get the task done well

**Team Player****:** Works well as a member of a group

**:**

**Motivations**

**Preferred**

**Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization

**Growth Opportunities****:** Inspired to perform well by the chance to take on more responsibility

**Flexibility****:** Inspired to perform well when granted the ability to set your own schedule and goals

**Work-Life Balance****:** Inspired to perform well by having ample time to pursue work and interests outside of work

**:**

**Education**

**Required**

High School or better.

**Preferred**

Bachelors or better.

Some college or better.

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)