Customer Support Representative II - Assets Management Unit
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About The PositionThe County of Riverside's Department of Public Social Services (DPSS), Administrative Services Division, Assets Management Unit, seeks a single vacancy for Customer Support Representative II who will be assigned to Riverside, CA.This position requires travel throughout the County of Riverside.The incumbent will be responsible for providing and processing tickets for computer hardware related requests and be responsible for keeping inventory and records on incoming and outgoing equipment. The incumbent will also operate in a warehouse environment and will be required to assist with various warehouse related tasks. Additionally, the selected candidate will travel throughout the County of Riverside to deliver and pick up equipment.The most competitive candidate will possess and demonstrate exceptional customer service skills, intermediate knowledge of Microsoft Excel, experience with inventory tracking and cycle counting, warehouse experience and courier experience.Meet the Team!The County of Riverside Department of Public Social Services is comprised of employees who work collectively and in partnership with community-based organizations to serve the needs of the community. Can you see yourself here?Examples Of Essential DutiesEXAMPLES OF ESSENTIAL DUTIESASSETS MANAGEMENT
- Verify and process incidents for equipment requests; responsible for shipping and receiving, barcoding, and safeguarding capital and non-capital assets for DPSS.
- Transfer custody of assets to RCIT User Support Technicians prior to installation; validate and prepare retired and/or impaired assets for final disposition.
- Custodian of equipment receipt and transfer documentation; deliver assets to multiple DPSS locations, conducting periodic inventory and assisting with the deployment of large quantities of equipment.
Minimum QualificationsOPTION IEducation: Graduation from high school, possession of a certificate of proficiency issued by the California State Board of Education, or attainment of a satisfactory score on a G.E.D. examination.Experience: One year as a Riverside County Customer Support Representative I.OPTION IIEducation: Graduation from high school, possession of a certificate of proficiency issued by the California State Board of Education, or attainment of a satisfactory score on a G.E.D. examination.Experience: Two years in any combination of the following: mail delivery service, supply, warehouse, help desk, records management, support services, assets or inventory control operations, or delivery or courier services which required determining routes from mailing addresses.ALL OPTIONSKnowledge of: Basic customer service procedures; inventory tracking and ordering processes; operation and maintenance of postal work equipment; rules, regulations, and procedures pertaining to U.S. Postal Service and private mail services; procurement procedures; work safety procedures; queries and report generation; correct lifting and carrying methods.Ability to: Read and understand work orders, maps, and forms; operate a computer; perform data entry; meet deadlines; make basic arithmetic computations; maintain cooperative working relationships with the public, vendors and other County employees; Operate audio and video equipment; follow oral and written instructions; work in a team environment; drive a County vehicle; sit and/or stand for prolonged periods of time; bend and/or stoop; carry heavy materials and supplies; properly lift up to 50 pounds.SUPPLEMENTAL INFORMATIONWhat's Next?This recruitment is open to all applicants.Applicants who are current County of Riverside employees and/or current employees of the County of Riverside's Department of Public Social Services may be considered before other applicants depending on the volume of applications received.Qualified applicants may be considered for future vacancies throughout the County.For questions regarding this recruitmentContact Joshua Roberts at
[email protected] with any questions regarding this recruitment.________________________________________________________________________________________APPLICATION INFORMATIONVeteran's PreferenceThe County has a Veterans Preference Policy applicable to new hires. To qualify, upload a copy of your (or your spouse's) Member-4 Form DD-214 indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. The Veterans Preference Policy, C-3 is available here: Reasonable AccommodationsThe County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at: Proof of EducationIf using education to qualify or when requested by the recruiter, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services ( NACES ) or Association of International Credential Evaluators, Inc. ( AICE ).Equal Opportunity EmployerThe County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors.Pre-EmploymentAll employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.Probationary PeriodAs an Approved Local Merit System, all County of Riverside employees, except those serving At Will, are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.General InformationCurrent County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume, as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.Please read and follow any special application instructions on this posting. Click the 'Apply' link located on this page to submit your application. For additional instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site, www.rc-hr.com .If you are experiencing technical problems, you may contact the governmentjobs.com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at
[email protected] or toll-free 1-855-###-####.Seniority level
- Seniority levelEntry level
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