Customer Support Rep. - Federal Signal : Job Details

Specific responsibilities include: • Receive inbound customer support calls, handle all customer inquiries, and provide any/all related support • Provide customer's quotes, enter sales orders, process invoices, send order confirmations, and track/process returns • Record customer interaction/transaction, detail inquiry information/complaints/comments, and take the necessary action to resolve issues • Follow up on order status, product inquiries, and return processes to provide necessary feedback to customer • Determine charges for parts requested, collect payment information, or arrange for billing and communicate quotes to customers • Obtain all relevant information to assess validity of complaints and elevate the issue to communicate findings of possible cause, to Customer Support Manager to determine appropriate remedy for the customer • Other duties as needed to provide exceptional and uncommon customer service Required Education and Experience: • Minimum of a high school diploma, GED, or equivalent. Course work in customer relations preferred. • At least 2 years Customer Service Experience in a business supporting hard goods manufacturing. • Experience with an ERP System; Mas90 preferred. • Familiarization with RMA Process. • Must be skilled in operation of computers and capable of using look up functions, entering order details and tracking orders. • Must be proficient in the use of Microsoft Word/Excel/Outlook, and able to type 40 words per minute. • Must possess the ability to work in a fast-paced environment. • Excellent organization and proven verbal and written communication skills. • Must be self-motivated with the ability to work independently and collaboratively with team members. • Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. • Must be fluent in English, ability to speak other languages a plus. Key Competencies: • Honest and Trustworthy • Loyal, reliable, hardworking, and competent • High degree of Integrity • Organized and Goal Oriented • Respectful and Humble • Committed to meet customers' needs • Team Player • Aware of Business Trends • Positive Work Ethics Supervisory Responsibility - this position does not have supervisory responsibilities. Work Environment - this job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Position Type/Expected Hours of Work - this is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand. Travel - this position may require travel from time to time. Additional Eligibility Qualifications - must be able to pass a background check and drug test Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Physical Demands: Amount of an eight hours' day spent in Activity Listed Activity None Under 1/3 To 2/3 Over 2/3 Stand X Walk X Sit X Use hands to finger, handle, or feel X Reach with hands and arms X Pull X Climb or balance X Bending/twisting at waist X Stoop, kneel, crouch, squat or crawl X Talk or Hear X Lifting Up to 10 pounds X Up to 25 pounds X Up to 50 pounds** X **no team member is permitted to lift more than 50 pounds without the help of a team member or the use of lifting equipment, i.e. forklift Does this position have any special vision requirements? Check all that apply Close vision (unobstructed vision at 20 inches or less) Distance vision (unobstructed vision at 20 feet or more) Color vision (ability to observe areas that can be seen up and down or to the left and right while eyes are fixed on a given point) Depth perception (three-dimensional vision, ability to judge distances and spatial relationships) Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus) No special vision requirements (regular vision with or without corrective lenses) EEO/AAP Statement Federal Signal Corporation (NYSE: FSS) builds and delivers equipment of unmatched quality that moves material, cleans infrastructure, and protects the communities where we work and live. Founded in 1901, Federal Signal is a leading global designer and manufacturer of products and total solutions that serve municipal, governmental, industrial and commercial customers. Headquartered in Oak Brook, IL, with manufacturing facilities worldwide, the Company operates in two groups: Environmental Solutions and Safety and Security Systems. For more information on Federal Signal, visit: www.federalsignal.com. The Company is an equal opportunity employer. Qualified applicants will not be discriminated against on the basis of, and will receive consideration for employment without regard to, race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, status as a protected veteran, or any other protected category, characteristic, or trait under applicable law. If you require reasonable accommodation in the application process, contact Human Resources at [email protected]. All other applications must be submitted online. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.