Customer Support - Randstad : Job Details

As a Customer Support Rep, you'll be the first point of contact for customers. Your primary responsibility will be to manage high-volume incoming calls, address customer inquiries, and provide exceptional service. This role requires a keen ability to multitask and thrive in a fast-paced environment. Qualifications: High school diploma or equivalent. Previous experience in a customer service Proficiency in Microsoft Outlook and Excel. Excell[ \n\t\n\t. Answer and route incoming calls promptly and professionally.\n\t\n\t\n\t. Resolve customer issues and answer questions, escalating complex problems to the appropriate department when necessary.\n\t\n\t\n\t. Maintain accurate call logs and customer records.\n\t\n\t\n\t. Collaborate with team members to ensure a seamless workflow.\n\t\n\t\n\t. Take ownership of your responsibilities, including timely follow-up on customer issues.\n\t\n\t\n\t. Maintain strict confidentiality and adhere to all HIPAA and PHI guidelines.\n\t\n\t\n\t. Work remo...Support, Customer, High School, Retail, Staffing