Customer Support Engineer - Reliance - TATA Consultancy Services : Job Details

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• Install operating system patches and other 3rd party software such as Oracle and NetApp.
• Configuration of systems; hands-on experience in GitHub and ClearCase.
• Read and interpret logs; debug files; troubleshoot and resolve issues.
• Pick up and install fixes on live customer systems.
• Proven track record of problem analysis, identification and resolution.
• Strong troubleshooting and debugging skills.
• Good communication skills (verbal and written).
• MS Office applications (Word, PowerPoint, Excel) and MS Outlook competency.
• Reliance (Formerly known as XA/21) experience.
• Object-oriented programming techniques, Oracle, and/or system administration experience is a plus.

• 5 years of experience with LINUX and Windows Operating Systems
• 5 years of experience with C, Java & Oracle Database
• SQL, shell scripting; ability to read logs & debug files
• Installation of Operating system patches and other 3rd Party Software such as Oracle, NetApp etc.
• System configuration and Hands on Experience in GitHub and ClearCase
• 5 years experience on Realtime or Mission Critical Systems
• Must have experience in picking up and installing fixes on live customer systems
• Proven track record of problem analysis, identification and resolution
• Strong troubleshooting & debugging skills
• Good communication skills (verbal and written)
• MS Office applications (Word, PowerPoint, Excel) and MS Outlook competency
• Reliance (Formerly known as XA/21) experience
• Object-Oriented programming techniques, Oracle, and/or system administration, is a plus

• Base Salary Range: $90,000 - $130,000 per annum

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting