Customer Support Engineer - Dicer - Orion Talent : Job Details

Description Position Details: Title: Customer Support Engineer- Dicer/Back Grinder Location: Fremont, CA Shift: 8am-5pm Compensation: $31-37/hr Benefits: Comprehensive Corporate Benefits Package (Medical, Dental, PTO, 401K with match) Travel: Local Travel/mileage reimbursement Job Responsibilities: Install, repair, and maintain Dicer/Back Grinder and related peripherals. Perform Periodical Maintenance (PM). Perform basic repairs and communicate with the customer regarding status of installs/PM and repairs. Communicate with customers regarding the current and future applications requirements and coordinate this information with the application engineering department. Understand and communicate information relating to customer device trends and strategies. Complete detailed Field Service Reports (FSRs) and submit to management in a timely manner. Document issues that cannot be resolved immediately at the customer site by using appropriate format (i.e., New Enhancement Requests (NERs), Bug Reports). Learn how customer uses system in device development and manufacturing to identify future enhancement opportunities. Travel as required to perform these duties and to obtain training. All other duties as required.