Customer Support Administrator - Aleron : Job Details

Are you a Customer Support Administrator looking to join one of the top companies in the Manufacturing industry?

Are you looking to further your career and grow?

Do you have experience in Customer Support?

If you answered yes to those three questions, then apply today!

Acara Solutions seeks highly qualified candidates to work on-site for our client in Wendell, NC. Interested?

Here's what you'd do:

• Proceeds with all day-to-day functional, specific operations, and applies IT systems.
• Prepares specialized routine reports and correspondence, and statistics.
• Maintains records and filing systems; types and enters data into computer systems, including Office applications or specialized software packages.
• Completes routine reports to support decision processes in the area assigned.
• Performs the administration of programs, projects, and processes specific to the organization unit served.
• Thinking is about applying/adapting the right procedure to a process or an issue arising.
• Unexpected situations need an effective solution.
• Deliver full range service in a defined and focused technical or administrative area of work, while clear input/output relations and generic and work-specific guidelines and procedures are given or available.
• Position operates major parts or a full spectrum of dedicated, specialized, standard software packages.
• Incumbents may handle routine and non-complex practical enquiries and procedures from internal or external customers.
• This position is related to Customer Support.
• SAP used to order parts into the factory systems and then ship parts.
• Training will be provided.
• Salesforce task to notify customers via the system and keep in communication
• Working with different personnel.
• When they need to go into the plant, they will be provided with toe covers and eye covers.

Here's what you'll get:

Pay: $23.50 / hr

Hours: 20 hrs / Week (1st shift)

Length: Temp (12 months)

Sounds like a good fit?

APPLY TODAY

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

Required Skills:

• High School Diploma or GED.
• Minimum 3 years of experience in Customer Support

Preferred Skills:

• Experience working directly with Customers.
• Software tools SAP and Salesforce
• Salesforce and SAP
• Positions need a basic level of theoretical and practical knowledge and skills in specialized processes, techniques, and systems used in an office, production, or lab environment.
• Quick learner

Additional Information:

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be needed to verify identity and eligibility to work in the United States and to complete the necessary employment eligibility verification form upon hire.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.