Customer Success Specialist - Toshiba America Business Solutions : Job Details

Hybrid Customer Success Specialist The hourly range is $19.05-$25.58, depending on experience.Toshiba America Business Solutions is a leader in digital technology. Our people bring creative, real-world solutions for our client's print management needs; we help cut costs, secure documents, and reduce the environmental footprint. We are a growing, dynamic organization that offers job stability while also providing growth opportunities.Overview Are you driven by purposeful work and the opportunity to grow your career? As our Customer Sucess Specialist based in Rochester, NY, you will enjoy making an impact acting as our essential link between clients, sales, operations, and service supporting the solution teams.Explore the Learn More section below to gain more knowledge about Toshiba America Business Solutions.

• Coordinate, administer, and manage the renewal of assigned Maintenance & Support (M&S) and SaaS (Software as a Service) agreements. This includes but is not limited to documentation review, system accuracy/audits, contract setups, and terminations. Resolve discrepancies where appropriate. Serve as the primary point of contact for resolution of all solutions renewal issues. Follow up on Quarterly Business Reviews (QBR) with a view to expanding existing customers' use of Toshiba & 3rd party solutions.
• Coordinate, administer, and manage solutions sales orders. This includes but is not limited to order review, updates, audits, workflow approval, terminations, invoice, and payment tracking. Work closely with Solutions Sales Consultants to resolve problems, ensure effective and efficient processing, and maintain client satisfaction. Serve as the primary point of contact for resolution of all solutions order issues.
• Create and submit purchase orders for solutions and ensure products are received as contracted. Interface with TABS and/or TBS Teams to ensure timely processing of purchasing requests.
• Provide solutions, M&S, and SaaS renewal reporting to the Regional Director or VP of PS.
• Act as M&S and SaaS Contract billing backup as needed
• Perform other related duties as assigned.

Required Qualifications:

• Associate degree or equivalent.
• A minimum of three to five years of experience in one or more of the following areas sales support, customer support, or account support. May have experience in contract billing.
• Must have demonstrated experience with ERP or CRM systems.
• Demonstrated experience with Microsoft Suite (Excel, Word, and PowerPoint).
• Must be able to follow processes/policies and understand the impact of actions on other parts of the organization.
• Must have good communication skills (written and verbal)
• Ability to Work in a fast-paced environment with changing priorities.

Toshiba America Business Solutions, Inc. offers a competitive salary and generous benefits package, including the following:

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• Pet Insurance
• 401(k) plan
• The company provided life insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal business/volunteer days

Learn MoreThe content below is exclusively available on our careers site job descriptions: Join Our Talent CommunityGlassdoor ReviewsOur Commitment to SustainabilityNews ArchiveSolutions & ServicesOur Productse-BRIDGE Global Print - 2023 Stevie Award WinnerToshiba Office Collection Virtual Demonstration (YouTube)Client Testimonials (YouTube Playlist)Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression, and sexual orientation or any other protected factor.Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email [email protected] to request an accommodation.