Customer Success -PM - Multi-Pak Packaging : Job Details

The Customer Success-PM will work within the Established Business department managing his/her own account(s). The Project Manager in conjunction with the Chief Marketing Officer will be responsible for the management of client relationships, client satisfaction, account growth, client retention and successful launch of a PO from inception to execution. The key objectives of this position are to contribute to the growth and profitability of Multi-Pak by effectively working with the team that executes purchase orders and ensuring the accuracy of such orders by way of communication throughout the organization.

Strategically, this position will be held accountable for delivering monthly sales goals and assessing profitability of the products run at Multi Pak Packaging. They will evaluate profitability and recommend the appropriate next steps in order to meet company goals.

The PM will be required to understand the basics of the manufacturing process from beginning to end for multiple packaging lines. This not only requires the PM to understand the packaging functions but also requires each PM to have an understanding of componentry options, substrates and line designs. Each PM will be required to be as versatile as possible within different packaging capabilities (bottle, blister, pouch, secondary packaging) as this allows for flexibility within the Established Business team and allows PMs to manage account(s) where multiple packaging capabilities are utilized.

PMs will be required to understand and analyze forecasting, margin analysis, pre & post production runs, product trends, and product profitability.

The ideal candidate will need to be highly proactive when responding and evaluating concerns with the client, their product, and delivery. They will be highly interactive working alongside multiple departments within the organization on all the day to day needs of their client(s). They will be responsible for keeping the organization informed of client priorities and any issues that may arise.

They will be integral in cultivating temporary and permanent solutions for all steps of the production process including but not limited to unexpected client asks. Exceptional oral and written communications skills and personal drive are essential for the success of this role.

RESPONSIBILITIES:

Essential Functions:

Sales

• Drive Sales in order to meet the monthly budgets.
• Knows essential responsibilities and requirements for their respective clients.
• Provide accurate monthly forecasts.
• Understand portfolio margins.
• Lead client status meetings.

· Lead client Quarterly/Semi-Annual Business Reviews.

· Participate in the Annual Pricing Review.

Operations/Supply Chain/Planning

· Work closely with other departments for scheduling/coordinating of the packaging schedule for Purchase Orders.

· Assist with other logistics functions namely purchasing, receiving, inventory control, disposals and shipping as needed to ensure the proper scheduling and completion of a PO.

· Ensure that the materials released for use in Production are in house, meet the client specifications, and are of sufficient quantity to fill the Purchase Order.

· Understand the implications of the production schedule on delivery dates. Assist Planning with the master production schedule to reflect correct completion dates.

· Maintain consistent awareness of the inventory based on client needs, predicting their needs ahead of time to assist with efficiency.

· Work with the Production Team to develop and drive production goals.

· Work with Production team to offer suggestions for efficiencies.

Quality

• Familiarity with cGMP and FDA regulations for OTC and Nutritional Supplements.

Nonessential Functions/Demands:

• Maintaining organized workplace.
• Dressing appropriately for a manufacturing environment.
• Performing other related duties as assigned.
• Providing assistance to the Chief Marketing Officer, CEO & Director of Client Services when needed.

QUALIFICATION REQUIREMENTS:

· Bachelor's Degree

· 5+ Years Relevant Experience

· Ability to work independently while presenting and rolling up necessary information to appropriate management.

· Ability to motivate and build strong relationships with internal team members as well as with clients.

· Outgoing and confident personality

· Strong attention to detail

· Excellent time management & project management skills

· Excellent analytical skills

· Team player

· Proactive thinker. Ability to identify potential issues beforehand and raise them to management with possible solutions.

· Maintains a high level of personal responsibility and ownership of their work.

· Flexible in terms of job's demands

· Possess excellent math, English and writing skills

· Proven ability to multitask, re-prioritize and manage projects with strict deadlines from beginning to completion.

· Advanced Excel knowledge

· Excellent problem-solving skills and can easily revise a plan when needed.

· Excellent presentation skills which include public speaking

REPORTING RELATIONSHIP:

• Manager: Assistant Director of Client Success

• Managerial Responsibility: N/A

PHYSICAL/MENTAL DEMANDS:

· Must be able to remain in the stationary position 80% of the time.

· The person in this position may need to frequently move about inside the office to access office machinery, file cabinets, etc.

· The person in this position is required to communicate to all other departments and must be able to exchange accurate information in these circumstances.

· Travel to clients as needed.

Salary Range: $75k - $80k