Customer Success Platform Administrator 2 (Gainsight) - Hyland Software : Job Details

Configure maintain and enhance the Gainsight platform including workflows dashboards reports and rule-based automation. Collaborate with cross-functional teams to translate business needs into technical designs for implementation into scalable Gainsight solutions. Ensure data accuracy and consistency through strong integration practices (e.g. Salesforce) and data hygiene processes. Provide ongoing support and training to internal users and develop documentation and best practices. Monitor platform performance identify areas for improvement and implement new features to drive adoption and value. Manage user roles permissions and data integrity. Troubleshoot system issues and support ongoing projects. Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland's Information Systems Security Policy What will make you successful Bachelor's degree or equivalent experience. Experience as a Gainsight Administrator. Experien...Administrator, Platform, Customer, Microsoft, Salesforce, Skills, Technology