Customer Success Manager - Unified Factory - Magna : Job Details

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.

Magna is more than one of the world's largest suppliers in the automotive space. We are a mobility technology company built to innovate, with a global, entrepreneurial-minded team. With 65+ years of expertise, our ecosystem of interconnected products combined with our complete vehicle expertise uniquely positions us to advance mobility in an expanded transportation landscape.

Magna New Mobility is seeking a results-driven Customer Success Manager to lead post-sales engagement, adoption, and expansion of our Unified Factory software platform across Magna's global manufacturing network. This role is critical in ensuring our customers realize ongoing value from their software investmentwithout involvement in AMR or hardware-based solutions.

The ideal candidate is passionate about enterprise software, excels at managing long-term customer relationships, and has a track record of success in complex industrial environments.

Key Responsibilities

• Act as the primary post-sales contact for assigned Magna sites, ensuring a seamless transition from implementation to long-term success
• Manage the full customer lifecyclefrom onboarding and training to sustained engagement and value realization
• Operate within a documented business process supported by Salesforce
• Build strong, trust-based relationships with plant managers, IT, engineering, and operations stakeholders
• Partner with Product and Engineering teams to relay feedback and influence the product roadmap
• Create tailored rollout plans, define success metrics, and deliver training aligned with site-specific needs
• Monitor software adoption, usage trends, KPIs, and satisfaction scores to drive proactive engagement
• Lead issue resolution, escalate risks, and coordinate internal resources to maintain momentum
• Support change management initiatives and champion digital adoption within manufacturing sites
• Identify opportunities to expand software usage and advocate for deeper product integration

Qualifications

• 5+ years of experience in customer success, account management, or enterprise software deployment
• Strong understanding of manufacturing, logistics, or industrial operations
• Demonstrated ability to engage cross-functional stakeholders and drive customer value post-sale
• Experience supporting enterprise SaaS solutions at scale
• Excellent communication, problem-solving, and organizational skills
• Proficiency with CRM platforms such as Salesforce or HubSpot
• Willingness to travel up to 30% (domestic)

Preferred Experience

• Background in plant operations, industrial systems, or consulting
• Familiarity with ERP, MES, or factory orchestration tools
• Experience driving digital transformation initiatives in manufacturing environments

At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.

Regular / Permanent

Magna Corporate