Customer Success Manager (Technical) - Aircover : Job Details

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This range is provided by Aircover.ai. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$130,000.00/yr - $180,000.00/yr

Additional compensation types

Commission and Stock options

About Us: We're transforming how humans communicate by directly embedding AI-powered digital workers into conversations, unlocking unprecedented productivity and elevating the sales experience.

Imagine a team of intelligent digital assistants operating live within your meetings: instantly surfacing answers, automating workflows, and uncovering conversation insights and patterns that legacy tools simply can't reach.

Our customers say that Aircover feels like having their best go-to-market experts present on every call, before, during, and after, driving consistency, efficiency, and impact at scale.

We were founded by a seasoned team of repeat founders, YC and AngelPad alumni, who experienced firsthand the challenges of scaling a company vision across a fast-growing go-to-market team. The same challenges they faced at their startup became orders of magnitude harder at the Fortune 50 company they later joined, where they needed to unify messaging across thousands of customer-facing roles.

We're backed by some of the Valley's leading venture capitalists – including Defy, Ridge, Firebolt, and Flex Capital – and have a team of world-class leaders with deep experience in scaling unknown companies to household names.

Job Description:

As a Technical Customer Success Manager, you will be responsible for our largest Enterprise customers' overall onboarding and ongoing user success.You will be the primary technical point of contact for key accounts, making sure they receive exceptional service and derive maximum value from our solutions. Your role will involve building relationships with end users and key stakeholders, creating and executing onboarding plans, periodic updates, participating in QBRs, and driving noteworthy growth through user success and white glove customer service.

Key Responsibilities:

Technical Account Ownership:

• Partner with Strategic Account Managers to manage post-sale technical relationships, as a trusted advisor to key customer stakeholders.

Solution Design & Enablement:

• Architect and implement scalable solutions using Aircover's AI platform, ensuring seamless integration with customer systems and workflows.

Onboarding & Adoption:

• Lead technical onboarding, environment setup, and enablement to drive product adoption and identify expansion opportunities.
• Act as the primary technical contact for escalations, collaborating with Product and Engineering to resolve issues efficiently.

Analytics & Insights:

• Deliver usage insights and performance reporting to showcase value and support customer initiatives.

Product Feedback Loop:

• Gather and share customer feedback and technical needs to inform product development and improve the customer experience.
• Work closely with Sales, Product, and Support to ensure a cohesive and impactful customer journey.

Reporting:

• Prepare regular updates on account health, growth opportunities, and strategic insights.

Qualifications: Ideally, 4- 6+ years of experience in enterprise solutions consulting, sales engineering, account management, or a related field, preferably within the technology or SaaS industry.

Skills: Strong communication, technical, and critical thinking skills.

Knowledge: Understanding of AI and SaaS solutions is a plus.

Education: Bachelor's degree in Business, Information Systems, or a related field.

Attributes: Customer-focused, proactive, and results-driven with a passion for technology and innovation.

Attributes and Mentality:

• This role requires a builder's mindset. If you are not prepared to work fast and do whatever it takes to win in this market, please do not apply.
• We primarily sell to the Sales and Marketing function, so being passionate about sales is necessary.
• I need a “pioneer” attitude that is not scared to take risks.

Seniority level

• Seniority levelNot Applicable

Employment type

• Employment typeFull-time
• IndustriesSoftware Development

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