Customer Success Manager - Remote |Contractor - Freddie Mac : Job Details

Employer Industry: Online Education and Consulting

• Competitive compensation based on performance and experience
• Remote-first flexibility, allowing you to work from anywhere in the world
• Join a conscious and supportive team that values collaboration and inclusivity
• Flexible schedule to design a work routine that fits your lifestyle
• Opportunities for professional growth and the chance to make a meaningful impact

• Serve as the primary point of contact for clients, guiding them with empathy and motivation
• Lead the onboarding process for new clients, ensuring a welcoming and supportive experience
• Monitor client progress and engagement, providing support and encouragement as needed
• Manage support inquiries across email and messaging platforms with professionalism and warmth
• Collaborate with coaching and operations teams to enhance client experience and program delivery

• Bachelors degree in Marketing, Business Administration, or related field
• 5+ years of experience as a Customer Service Manager, Customer Relationship Manager, or in a Marketing role
• Exceptional communication skills and high emotional intelligence
• Proficiency in computer applications and Microsoft Office
• Strong time management and organizational skills, thriving in a remote work environment

• Strong understanding of the North American market
• Previous experience in a heart-centered service or transformational programs

#OnlineEducation #CustomerSuccess #RemoteWork #CareerGrowth #Empowerment

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