Customer Success Manager (Remote - California) - Jobgether : Job Details

This position is posted by Jobgether on behalf of DNAnexus. We are currently looking for a Customer Success Manager in Mountain View, CA, USA.

As a key member of the Customer Experience team, you will act as a strategic partner to clients, ensuring they maximize value from advanced biomedical and omics data solutions. You'll guide new users through onboarding, nurture lasting client relationships, and provide expert mentorship on how to drive results through the platform. This role blends technical insight with customer care, requiring you to identify emerging trends, shape innovation, and champion both the client's success and product excellence. If you're excited to work at the intersection of data science, bioinformatics, and customer engagement, this is your opportunity to make a real impact.

Accountabilities:

• Lead customers through onboarding and hypercare phases, ensuring fast and meaningful adoption of the platform.
• Build strong, long-term client relationships, proactively managing renewals, challenges, and opportunities for expansion.
• Offer strategic guidance aligned with customers' evolving needs, helping them unlock deeper value from the platform.
• Analyze trends across client engagements, providing actionable insights that influence product development and service innovation.
• Serve as the voice of the customer internally, advocating for improvements that enhance the overall user experience.