Customer Success Manager - onsite in NYC/DC - CyberCoders : Job Details

Customer Success Manager - onsite in NYC/DC

This range is provided by CyberCoders. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$100,000.00/yr - $160,000.00/yr

Customer Success ManagerLocation: New York, NY or Washington, DC (On-Site, 1 Day Remote Flexibility Possible)Compensation: Up to $160K Base + Commission + EquityAbout The RoleWe're hiring two mid-level Customer Success Managers to join a fast-growing, venture-backed fintech startup. You'll play a critical role in managing a book of high-value accounts, driving product adoption, and ensuring long-term customer satisfaction and growth.This is a high-touch, post-sales role with a performance-driven focus - ideal for someone who thrives in fast-paced environments, works well cross-functionally, and knows how to balance relationships with results.What You'll Do

• Own the full post-sale relationship for ~50 high-value accounts
• Rapidly onboard new customers and help them get up and running
• Drive platform usage, customer engagement, and ongoing spend
• Act as the primary point of contact and strategic advisor to customers
• Manage renewals while identifying and executing on upsell and cross-sell opportunities
• Partner closely with Product and Engineering to deliver feedback and enhance the customer experience

What We're Looking For

• 3-7 years of experience in Customer Success, Account Management, or a similar client-facing role
• Proven success managing 50+ accounts, ideally with $200-300K+ contract values
• Strong communicator who's proactive, confident, and thrives in high-volume, fast-paced environments
• Background in SaaS or service-driven industries is strongly preferred
• Prefer to avoid candidates from large, slow-moving corporations or industries with weak customer service reputations (e.g., pharma, telecom)

What Success Looks Like

• Customers are onboarded quickly and effectively
• Accounts maintain high levels of product usage and spend
• You're consistently retaining and growing your book of business
• You're seen as a trusted partner by customers and a key voice internally

Compensation & Perks

• Base Salary: Up to $160K
• Performance-based commission + equity
• Full medical, dental, and vision benefits
• 401(k) with employer match
• Collaborative, mission-driven culture with strong leadership support

BenefitsLooking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:Email Your Resume In Word [email protected]

• Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : TM4-1858006L381 -- in the email subject line for your application to be considered.***

Taylor McAlister - Sr. Executive RecruiterFor this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa.This job was first posted by CyberCoders on 06/27/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.CyberCoders is proud to be an Equal Opportunity EmployerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please contact a member of our Human Resources team to make arrangements.

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionCustomer Service
• IndustriesSoftware Development

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